Chatra — Live Chat & Chatbot vs eCommix ‑ WhatsApp CRM
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chatra, Nov 9, 2025 for eCommix.
The short answer
- Both list a free plan. Paid plans start at $31/month for Chatra and $19.99/month for eCommix.
- Chatra lists 15 features eCommix’s listing doesn’t mention, including Agent analytics, Agent avatar, Automated workflows.
Head to head
Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free plan
- · Free forever
- · Live chat
- · Most features
- · Offline contact form bot
- · Up to 5 conversations per month
Essential plan
- · Chat automation
- · Chatbots
- · Facebook chat
- · Instagram DM
- · Live chat
- · Realtime visitor list
Pro plan
- · Agent groups
- · All Essential plan features
- · Chat ratings & reports
- · Data export
- · Integrations
- · Operating hours
Free
- · Limited Support
- · Sync last 30 days of data
Manual
- · Dedicated Support
- · Sync all data — no limits
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support.
WhatsApp CRM helps you manage customer communication on WhatsApp. It centralizes marketing, sales, and support in one place, allowing businesses to segment customers, send reminders for abandoned carts, share order updates, and recover lost sales. By automating key workflows, you can save time and improve customer engagement from one tool.
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Recover lost sales by sending cart reminders on WhatsApp
- Send messages and run marketing campaigns to reach and engage more customers
- Share real-time order status updates directly with buyers
- Request and collect customer reviews through WhatsApp
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatra |  eCommix |
|---|---|---|
| Detected stores | 2,142 | Not published |
| Net store change, 28 days | −27 | 0 |
| Stores added, 28 days | 8 | Not enough data |
| Big-brand share | 10% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Chatra | eCommix |
|---|---|---|
| App Store rating | 4.6 ★ | Not published |
| App Store reviews | 307 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chatra and eCommix: common questions
- Is Chatra or eCommix cheaper?
- Both list a free plan. Paid plans start at $31/month for Chatra and $19.99/month for eCommix. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatra lists 15 the others don’t mention, such as Agent analytics, Agent avatar, Automated workflows, Business hours. eCommix lists 6 the others don’t mention, such as Conversion tracking, Discount offers, Discounts, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chatra, Nov 9, 2025 for eCommix; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chatra, Nov 9, 2025 for eCommix. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.