ChatPilot vs Groundly
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for ChatPilot, Oct 13, 2026 for Groundly.
The short answer
- Both list a free plan. Paid plans start at $29/month for ChatPilot and $9.99/month for Groundly.
- Groundly lists 5 features ChatPilot’s listing doesn’t mention, including Chat window, Live chat, Product recommendations.
Head to head
Free
- · Chat pauses at limit until next month
- · Up to 100 AI replies a month
ChatPilot Pro
- · No monthly limit on AI replies
Free
- · 50 assistant replies per month
Starter
- · 1,000 replies per month
Pro
- · 10,000 replies per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatPilot adds a chat bubble to your storefront that answers shopper questions about shipping, returns, delivery and product details, using only the information you give it. Shoppers get a reply in seconds, at any hour. You can ask visitors for a name and email before they chat, then review and export those leads.
Storefront AI Chatbot adds a chat assistant to your storefront that answers shopper questions about products, shipping, and returns. It answers only from your store's real content, so it never invents prices, policies, or products. When it doesn't know, it says so and points shoppers to your team.
- AI-powered replies grounded in your own store's knowledge base
- One-click storefront install via Theme App Extension, no code
- Branded bot name, color, and welcome message to match your store
- Unlimited chat conversations with every customer
- Answers shopper questions from your real products, pages, and policies
- Gives accurate prices and stock by searching your live catalog
- Adds a chat widget to your storefront from the theme editor, no code
- Shows conversation history and the questions it couldn't answer
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatPilot |  Groundly |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatPilot | Groundly |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ChatPilot and Groundly: common questions
- Is ChatPilot or Groundly cheaper?
- Both list a free plan. Paid plans start at $29/month for ChatPilot and $9.99/month for Groundly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatPilot lists 2 the others don’t mention, such as Agent avatar, Greetings. Groundly lists 5 the others don’t mention, such as Chat window, Live chat, Product recommendations, Quick replies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for ChatPilot, Oct 13, 2026 for Groundly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for ChatPilot, Oct 13, 2026 for Groundly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.