Chatonbo AI Chatbot ‑ LiveChat vs Ultimo: AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Chatonbo AI Chatbot, Aug 19, 2026 for Ultimo.
The short answer
- On the Shopify App Store: Chatonbo AI Chatbot 5.0 from 5 reviews and Ultimo 5.0 from 1 reviews.
- Only Chatonbo AI Chatbot lists a free plan. Paid plans start at $19/month for Chatonbo AI Chatbot and $29/month for Ultimo.
- Chatonbo AI Chatbot lists 6 features Ultimo’s listing doesn’t mention, including Cart recovery, Chat assignment, Cross-sell.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 AI Agent
- · Answers customers 24/7 in 50+ languages
- · Auto-trained on your store & products
- · Multi-language AI
- · Product Images in UI
- · Up to 100 conversations/month
Pro Plan
- · 2 AI Agents
- · 24/7 Sales Support
- · Add-to-Cart in Chat
- · Full Catalog Sync
- · Instant Intent Help
- · Multi-language AI
Business Plan
- · AI upsells & cross-sells
- · All in Pro Plan +
- · Full product catalog auto-sync
- · Priority support
- · Unlimited knowledge sources
- · Unlimited team members
Smart
- · 200 knowledge sources
- · 3 custom skills & behaviors
- · 500 AI responses per month
- · AI product search in chat
- · Instagram & Messenger channels
- · Live chat takeover with alerts
Boost
- · 1,000 knowledge sources
- · 10 custom skills & behaviors
- · 2,000 AI responses per month
- · AI product search in chat
- · Auto-refresh knowledge monthly
- · Instagram & Messenger channels
Ultimo
- · 10,000 AI responses per month
- · 10,000 knowledge sources
- · 50 custom skills & behaviors
- · AI product search in chat
- · Auto-refresh knowledge daily
- · Instagram & Messenger channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatonbo answers your shoppers from your own products, policies and pages, 24/7 and in 50+ languages. It recommends products with photo, price and Add to cart, answers "where is my order?" with live tracking from Shopify, validates discount codes and brings abandoned carts back to checkout. It captures leads with a summary and hands off to your team when it should.
Ultimo Bots gives your store an AI agent you direct in plain words: describe how it should handle shoppers, and your instructions become how it works. Have it guide shoppers to the products they ask for, collect leads the way you want, or bring you in when a conversation deserves a person.
- Product recommendations with images, prices, and add-to-cart buttons
- Automatic product catalog sync, your products are imported as chatbot knowledge
- Configurable discount codes offered to hesitant buyers or exit-intent visitors
- Browsing-aware — the chatbot knows what product page the customer is viewing
- Shape your store's AI agent with plain words. It does what you describe
- The agent understands what shoppers describe and finds matching products
- Alerts when it matters: new chats and leads via Slack, Teams, email, and more
- Learns your entire store in minutes on install: products, policies, and pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatonbo AI Chatbot |  Ultimo |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatonbo AI Chatbot | Ultimo |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 5(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatonbo AI Chatbot | Ultimo |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | 30 days | 7 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Chatonbo AI Chatbot | Ultimo |
|---|---|---|
| Shopify category rank | #88 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Aug 7, 2026 |
| Languages | 1 | 7 |
| Developer | Chatonbo | Ultimo Bots |
FAQ
Chatonbo AI Chatbot and Ultimo: common questions
- Is Chatonbo AI Chatbot or Ultimo cheaper?
- Only Chatonbo AI Chatbot lists a free plan. Paid plans start at $19/month for Chatonbo AI Chatbot and $29/month for Ultimo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatonbo AI Chatbot or Ultimo?
- On the Shopify App Store: Chatonbo AI Chatbot 5.0 from 5 reviews and Ultimo 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatonbo AI Chatbot lists 6 the others don’t mention, such as Cart recovery, Chat assignment, Cross-sell, Emojis and stickers. Ultimo lists 6 the others don’t mention, such as Customer insights, Live chat, Multi-language, Push notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Chatonbo AI Chatbot, Aug 19, 2026 for Ultimo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Chatonbo AI Chatbot, Aug 19, 2026 for Ultimo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.