Chatonbo AI Chatbot ‑ LiveChat vs The Concierge AI Sales+Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- On the Shopify App Store: Chatonbo AI Chatbot 5.0 from 5 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $19/month for Chatonbo AI Chatbot and $14.99/month for The Concierge AI Sales+Support.
- Chatonbo AI Chatbot lists 20 features The Concierge AI Sales+Support’s listing doesn’t mention, including Agent avatar, AI chatbots, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 1 AI Agent
- · Answers customers 24/7 in 50+ languages
- · Auto-trained on your store & products
- · Multi-language AI
- · Product Images in UI
- · Up to 100 conversations/month
Pro Plan
- · 2 AI Agents
- · 24/7 Sales Support
- · Add-to-Cart in Chat
- · Full Catalog Sync
- · Instant Intent Help
- · Multi-language AI
Business Plan
- · AI upsells & cross-sells
- · All in Pro Plan +
- · Full product catalog auto-sync
- · Priority support
- · Unlimited knowledge sources
- · Unlimited team members
Merchant
- · 15 lifetime conversations to evaluate
- · Add-to-cart + checkout links in chat
- · All 6 AI agent types incl. AI Salesman
- · Dynamic discount codes + free shipping
- · Email alerts when leads come in
- · Free trial of the full Pro toolkit
Basic
- · 200 conversations per month
- · 4 AI agent types
- · Add-to-cart + checkout links in chat
- · Email alerts to 3 recipients
- · Knowledge base + PDF upload
- · Lead capture + qualification
Pro
- · 2,000 conversations per month
- · AI Salesman + Personal Concierge
- · All 6 AI agent types
- · Data export to CSV
- · Dynamic discount codes
- · Free-shipping discount codes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatonbo answers your shoppers from your own products, policies and pages, 24/7 and in 50+ languages. It recommends products with photo, price and Add to cart, answers "where is my order?" with live tracking from Shopify, validates discount codes and brings abandoned carts back to checkout. It captures leads with a summary and hands off to your team when it should.
The Concierge is the AI chat that both sells and supports. It adds to cart, builds checkout links, and offers discount and free-shipping codes, and it answers customer questions from your store and looks up order status and tracking right in the chat. When a chat ends, it emails you the transcript and contact info, and flags each visitor as a buyer or a browser.
- Product recommendations with images, prices, and add-to-cart buttons
- Automatic product catalog sync, your products are imported as chatbot knowledge
- Configurable discount codes offered to hesitant buyers or exit-intent visitors
- Browsing-aware — the chatbot knows what product page the customer is viewing
- AI product recommendations from your live Shopify catalog
- One-click checkout links and discount codes created in chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatonbo AI Chatbot |  The Concierge AI Sales+Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatonbo AI Chatbot | The Concierge AI Sales+Support |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 5(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatonbo AI Chatbot | The Concierge AI Sales+Support |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $14.99/month(ahead) |
| Longest free trial | 30 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Chatonbo AI Chatbot | The Concierge AI Sales+Support |
|---|---|---|
| Shopify category rank | #88(ahead) | #608 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | Chatonbo | The Concierge |
FAQ
Chatonbo AI Chatbot and The Concierge AI Sales+Support: common questions
- Is Chatonbo AI Chatbot or The Concierge AI Sales+Support cheaper?
- Both list a free plan. Paid plans start at $19/month for Chatonbo AI Chatbot and $14.99/month for The Concierge AI Sales+Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatonbo AI Chatbot or The Concierge AI Sales+Support?
- On the Shopify App Store: Chatonbo AI Chatbot 5.0 from 5 reviews and The Concierge AI Sales+Support 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatonbo AI Chatbot lists 20 the others don’t mention, such as Agent avatar, AI chatbots, Business hours, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.