Chatnelo vs WOLE: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for Chatnelo, Nov 10, 2026 for WOLE.
The short answer
- Only WOLE lists a free plan. Paid plans start at $16.99/month for Chatnelo and $19/month for WOLE.
- WOLE lists 12 features Chatnelo’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
Start 70
- · 70 resolved chats per month
- · AI answers from your products and stock
- · Clickable product cards in chat
- · Replies in the customer's language
Basic 150
- · 150 resolved chats per month
- · AI answers from your products and stock
- · Clickable product cards in chat
- · First month $4.45 for new subscribers
Growth 400
- · 400 resolved chats per month
- · AI answers from your products and stock
- · Customer email leads in your dashboard
Pro 1000
- · 1,000 resolved chats per month
- · AI answers from your products and stock
- · Customer email leads in your dashboard
Free
- · 2,000 credits in your first 30 days
- · 300 credits a month
- · AI replies from products and orders
- · Inbox with handoff to your team
- · Replies in each shopper's language
Starter
- · 2 teammates
- · 4,000 credits a month
- · Draft with AI for your team
- · The AI shares your discount codes
Growth
- · 13,000 credits a month
- · 5 teammates
- · Remove "Powered by WOLE"
- · Webhook, Klaviyo and Gorgias
Pro
- · 10 teammates
- · 24,000 credits a month
- · 50 links and 50 files to train on
- · Priority support
Scale
- · 100 links and 100 files to train on
- · 55,000 credits a month
- · Unlimited teammates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatnelo adds an AI shopping assistant to your store. It reads your products, prices and stock from Shopify and your shipping, returns and contact pages, then answers customer questions instantly in their own language. Answers include clickable product cards that lead straight to the product page. Choose the chat icon, one of five window styles and your brand colors in the theme editor. No coding needed.
WOLE adds a chat to your storefront that answers shoppers the way your team would. It looks up live products, prices and stock, finds orders from an order number and email, and reads your policies, pages, FAQs and the files you upload. Replies come in each shopper's language, with product cards they can add to cart.
- Answers questions using your live products, prices and stock
- Reads shipping, returns and contact info from your store pages
- Clickable product cards that take shoppers to the product page
- Answers from your live products, stock, orders, policies and FAQs
- Product cards with variants and Add to cart, right inside the chat
- Order tracking for guests and signed-in customers
- Hands chats to your team in a shared inbox, beside the shopper's orders
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chatnelo and WOLE: common questions
- Is Chatnelo or WOLE cheaper?
- Only WOLE lists a free plan. Paid plans start at $16.99/month for Chatnelo and $19/month for WOLE. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- WOLE lists 12 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for Chatnelo, Nov 10, 2026 for WOLE; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for Chatnelo, Nov 10, 2026 for WOLE. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.