Chatnative: AI Live Chat 2.0 vs NeuroAds AI Chatbot Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $49/month for Chatnative and $19/month for NeuroAds AI Chatbot Live Chat.
- Chatnative lists 9 features NeuroAds AI Chatbot Live Chat’s listing doesn’t mention, including Chat assignment, Chat flows, Cross-sell.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 chats per month
- · 1000 AI trained products
- · AI inbox & auto-reply LIMITED
- · Analytics & email follow-ups LIMITED
- · Digital Employees LIMITED
- · Knowledge base sync
Starter
- · 1000 chats per month
- · 5000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Pro
- · 20000 AI trained products
- · 6000 chats per month
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Scale
- · 15000 chats per month
- · 50000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Free
- · 200 conversations per month
- · AI product, collection & order answers
- · Order status & tracking in chat
- · Replies in the shopper's language
- · Rich product cards + add-to-cart
Starter
- · 800 conversations per month
- · Discount codes offered in chat
- · Everything in Free
- · Live human takeover in chat
Growth
- · 3,000 conversations per month
- · A/B test your chat greeting
- · Analytics dashboard — revenue & ROAS
- · Everything in Starter
- · Improve your bot — answer insights
- · Klaviyo integration
Unlimited
- · 1-year conversation history
- · Advanced reporting & CSV export
- · Chat-only exclusive discount codes
- · Dedicated onboarding & support
- · Everything in Growth
- · Remove “Powered by NeuroAds”
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatnative is an AI live chat and AI chatbot for Shopify that increases sales and automates customer support with a shared inbox. It answers questions, recommends, engage customers and handles orders 24/7. It learns your brand, products, and voice to deliver consistent, high-quality conversations.
AI Chatbot and live chat support for Shopify – NeuroAds AI shopping assistant answers product, order & policy questions 24/7 in any language. Rich product cards with review stars, live discount codes, order tracking & add-to-cart in chat. Multilingual AI chatbot + live human takeover. Auto-syncs products, collections, discounts & policies. Customizable widget. Klaviyo integration. Track which chats convert.
- 24/7 AI Agent Across Site & Social
- Customer Support That Actually Does the Work
- Sales Conversations, Not Just FAQs
- Answers in your customer's language — automatically, whatever they write in
- Recommends products as rich, shoppable cards right in the chat
- Order status, tracking, and add-to-cart without leaving the conversation
- Auto-trained on your products, collections, discounts, policies & pages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatnative |  NeuroAds AI Chatbot Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatnative | NeuroAds AI Chatbot Live Chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 12 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatnative | NeuroAds AI Chatbot Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatnative | NeuroAds AI Chatbot Live Chat |
|---|---|---|
| Shopify category rank | #982 | #79(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 9, 2026 | Jun 5, 2026 |
| Languages | 1 | 1 |
| Developer | chatnative | NeuroAd Ventures |
FAQ
Chatnative and NeuroAds AI Chatbot Live Chat: common questions
- Is Chatnative or NeuroAds AI Chatbot Live Chat cheaper?
- Both list a free plan. Paid plans start at $49/month for Chatnative and $19/month for NeuroAds AI Chatbot Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatnative lists 9 the others don’t mention, such as Chat assignment, Chat flows, Cross-sell, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.