Chatnative: AI Live Chat 2.0 vs Chatty AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Chatnative, Nov 9, 2026 for Chatty AI Chatbot & Live Chat.
The short answer
- Both list a free plan. Paid plans start at $49/month for Chatnative and $19.99/month for Chatty AI Chatbot & Live Chat.
- Chatty AI Chatbot & Live Chat lists 26 features Chatnative’s listing doesn’t mention, including Accordions, Agent analytics, AI generation.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 chats per month
- · 1000 AI trained products
- · AI inbox & auto-reply LIMITED
- · Analytics & email follow-ups LIMITED
- · Digital Employees LIMITED
- · Knowledge base sync
Starter
- · 1000 chats per month
- · 5000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Pro
- · 20000 AI trained products
- · 6000 chats per month
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Scale
- · 15000 chats per month
- · 50000 AI trained products
- · AI inbox & auto-reply (iOS & Web)
- · Analytics & email follow-ups
- · Digital Employees
- · Knowledge base sync
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatnative is an AI live chat and AI chatbot for Shopify that increases sales and automates customer support with a shared inbox. It answers questions, recommends, engage customers and handles orders 24/7. It learns your brand, products, and voice to deliver consistent, high-quality conversations.
No time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
- 24/7 AI Agent Across Site & Social
- Customer Support That Actually Does the Work
- Sales Conversations, Not Just FAQs
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatnative | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 7,613 |
| Net store change, 28 days | 0 | −57 |
| Stores added, 28 days | Not enough data | 78 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Chatnative | Chatty AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 1,896 |
| New reviews, 28 days | Not enough data | 19 |
| Reviewers a year or more in | Not enough data | 7% |
Pricing
| Measure | Chatnative | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $19.99/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatnative | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #982 | #3(ahead) |
| Shopify App Charts | Not on this week’s charts | #91 on the Shoplist 100 |
| Built for Shopify | No | Yes |
| Launched | Jan 9, 2026 | Jun 9, 2022 |
| Languages | 1 | 1 |
| Developer | chatnative | Chatty AI Sales Agent - For live chat & helpdesk |
FAQ
Chatnative and Chatty AI Chatbot & Live Chat: common questions
- Is Chatnative or Chatty AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $49/month for Chatnative and $19.99/month for Chatty AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatnative lists 6 the others don’t mention, such as Cross-sell, Discounts, Product recommendations, Review requests. Chatty AI Chatbot & Live Chat lists 26 the others don’t mention, such as Accordions, Agent analytics, AI generation, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Chatnative, Nov 9, 2026 for Chatty AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Chatnative, Nov 9, 2026 for Chatty AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.