Chatly: AI Chatbot & Assistant vs Withly Inbox ‑ AI Chat Bot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Apr 29, 2026 for Chatly, Oct 17, 2026 for Withly Inbox.
The short answer
- Withly Inbox lists 10 features Chatly’s listing doesn’t mention, including Agent avatar, Chat buttons, Chat flows.
Head to head
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI chatbot that handles customer questions automatically in your store. It replies instantly to common inquiries like product details, orders, shipping, and returns. Reduces manual support workload and keeps responses consistent. Works continuously without human input, helping merchants manage conversations efficiently and maintain faster communication with customers.
Withly Inbox adds an AI chat to your storefront that answers from your products, collections, pages and policies, replying in the shopper's language. Answers quote your prices and stock, and product cards let shoppers pick a variant and add to cart in the chat. Questions it can't answer are listed so you can add them to Knowledge. When it can't help or you're closed, shoppers leave their email for your team.
- Instant replies to customer questions in chat
- Handles orders, shipping, and return inquiries
- Runs 24/7 without manual support
- Handles multiple chats at once
- Instant AI answers to customer questions using your product and store content
- Automatically stays up to date when you add or change products and pages
- Full conversation dashboard to review all customer chat history in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatly |  Withly Inbox |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatly | Withly Inbox |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatly | Withly Inbox |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Chatly | Withly Inbox |
|---|---|---|
| Shopify category rank | Not enough data | #852 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 28, 2026 | May 8, 2026 |
| Languages | 1 | 1 |
| Developer | UPCODE | Withly |
FAQ
Chatly and Withly Inbox: common questions
- What features does each app list that the other doesn’t?
- Withly Inbox lists 10 the others don’t mention, such as Agent avatar, Chat buttons, Chat flows, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Apr 29, 2026 for Chatly, Oct 17, 2026 for Withly Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Apr 29, 2026 for Chatly, Oct 17, 2026 for Withly Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.