Chatly: AI Chatbot & Assistant vs LumiTalk AI Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Apr 29, 2026 for Chatly, Oct 13, 2026 for LumiTalk AI Support.
The short answer
- Only LumiTalk AI Support lists a free plan.
- LumiTalk AI Support lists 12 features Chatly’s listing doesn’t mention, including Chat buttons, Chat window, Customer insights.
Head to head
Free-Chat
- · AI-Powered Responses
- · Support level : Email support
Lumi AI Chat
- · AI-Powered Responses
- · API rate limit : 1000/hour
- · Analytics Dashboard
- · Data retention : Default
- · Storage: 10 GB
- · Support level : Email support
Professional Chat
- · Advanced automation for scaling stores
- · Manage Draft Orders
- · Manage Returns
- · View Draft Orders
- · View Fulfillment Services
- · View Store Locations
Enterprise Chat
- · Full-featured solution for large operati
- · Manage Draft Orders
- · Manage Returns
- · View Draft Orders
- · View Fulfillment Services
- · View Store Locations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI chatbot that handles customer questions automatically in your store. It replies instantly to common inquiries like product details, orders, shipping, and returns. Reduces manual support workload and keeps responses consistent. Works continuously without human input, helping merchants manage conversations efficiently and maintain faster communication with customers.
LumiTalk helps merchants manage customer inquiries directly within Shopify. The app uses AI to respond to common customer questions based on store data like orders, shipping, and products. It reduces support workload by handling routine queries inside the admin interface. No need for external tools or manual copy-pasting—merchants can manage everything in one place.
- Instant replies to customer questions in chat
- Handles orders, shipping, and return inquiries
- Runs 24/7 without manual support
- Handles multiple chats at once
- AI voice answers customer questions using real store data
- Works inside Shopify admin—no separate login or tools needed
- Reduces support workload by handling common inquiries instantly
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatly |  LumiTalk AI Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatly | LumiTalk AI Support |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatly | LumiTalk AI Support |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Chatly | LumiTalk AI Support |
|---|---|---|
| Shopify category rank | Not enough data | #805 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 28, 2026 | Jun 8, 2026 |
| Languages | 1 | 2 |
| Developer | UPCODE | Luminous Tec |
FAQ
Chatly and LumiTalk AI Support: common questions
- Is Chatly or LumiTalk AI Support cheaper?
- Only LumiTalk AI Support lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatly lists 1 the others don’t mention, such as Color and font. LumiTalk AI Support lists 12 the others don’t mention, such as Chat buttons, Chat window, Customer insights, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Apr 29, 2026 for Chatly, Oct 13, 2026 for LumiTalk AI Support; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Apr 29, 2026 for Chatly, Oct 13, 2026 for LumiTalk AI Support. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.