Chatkit ‑ AI Chatbot & Support vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatkit, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- On the Shopify App Store: Chatkit 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $29/month for Chatkit and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 8 features Chatkit’s listing doesn’t mention, including Cart recovery, Color and font, Emojis and stickers.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 150 messages/mo
- · Branded widget
- · Engage & Flows
- · Order tracking & Assistance
- · Up to 250 products
Starter
- · 1,500 messages/mo
- · Branded widget
- · Engage & Flows
- · Order tracking & Assistance
- · Up to 1,000 products
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers ask, browse and buy in the same chat. Deliver the best chatbot experience for your Shopify store with Chatkit. The smart AI assistant surfaces products suggestions, suggests complementary items, and answers questions leveraging your shops information and supporting knowledge. Live order tracking and human handoff sit in the same thread, covering the full journey from first question to delivery.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Turn browsing into buying with a conversational AI shopping assistant
- Lift basket size with smart bundles and Add to cart inside the chat
- Deflect repetitive support questions with instant 24/7 answer
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatkit |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,338 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Chatkit | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 1 | 209(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Chatkit | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Chatkit | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #261 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Jun 19, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | LAUNCHTIP | ZIPCHAT INC |
FAQ
Chatkit and Zipchat AI Chatbot & Live Chat: common questions
- Is Chatkit or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $29/month for Chatkit and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatkit or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Chatkit 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Zipchat AI Chatbot & Live Chat lists 8 the others don’t mention, such as Cart recovery, Color and font, Emojis and stickers, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatkit, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatkit, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.