ChatIQ: AI Chatbot & Live Chat vs ChatMate ‑ AI Chatbot & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 26, 2026 for ChatIQ, Oct 14, 2026 for ChatMate.
The short answer
- Only ChatMate lists a free plan.
- ChatMate lists 26 features ChatIQ’s listing doesn’t mention, including Behavior tracking, Callback, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent · Email + live chat
- · 100 product training items
- · 20 URL & file uploads
- · 50 AI conversations (lifetime)
- · FAQ page · 90-day
Basic
- · 3 agents · Email + live chat
- · 50 AI conversations / month (hard cap)
- · 500 product training items
- · Basic analytics · 7-day trial
- · Human handoff · 12-month history
Growth
- · 10 agents · WhatsApp self-connect
- · 300 AI conversations / month (hard cap)
- · 5,000 product training items
- · Behavior sales cards · advanced analytic
- · Priority support
Enterprise
- · 10,000+ knowledge items
- · 700 AI conversations / month (hard cap)
- · Mobile inbox · brand deep customization
- · Returns in chat · dedicated advisor
- · Unlimited agents · full channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatIQ isn't a support chatbot — it's a sales machine. When customers ask "What should I use for sensitive skin?" or "Do you have this in black?" — ChatIQ recommends the perfect product instantly, powered by ChatGPT & Claude AI. Result: Merchants see 30-35% higher average order values and 40% fewer support emails. Works for any category: skincare, fashion, food, beauty, home goods. Setup in 5 minutes. No coding.
ChatMate is an AI customer service and sales assistant for online merchants. It answers product and order questions in real time, syncs store knowledge into chat, and keeps Email, Messenger, Instagram, and live chat in one inbox. Behavior-triggered cards help recover carts and recommend products, while human handoff handles complex cases with your team. Multilingual UI helps global teams sell confidently.
- Easy product import from amazon with all product variants like size, color, etc.
- Reads your entire store deeply — recommends with expert precision.
- Built-in advanced amazon affiliate feature with dynamic amazon button and tag.
- Powered by ChatGPT & Claude AI — works for fashion, skincare, food & more.
- 24/7 AI chat trained on your products, policies, and FAQs
- Analytics to track conversations, resolution, and sales influence
- FAQ help center that deflects repetitive questions before they reach you
- Theme chat widget installable from the Shopify theme editor
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatIQ |  ChatMate |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatIQ | ChatMate |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 30 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ChatIQ and ChatMate: common questions
- Is ChatIQ or ChatMate cheaper?
- Only ChatMate lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatIQ lists 2 the others don’t mention, such as Customer feedback, Instant answers. ChatMate lists 26 the others don’t mention, such as Behavior tracking, Callback, Chat flows, COD verification. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 26, 2026 for ChatIQ, Oct 14, 2026 for ChatMate; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 26, 2026 for ChatIQ, Oct 14, 2026 for ChatMate. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.