Chatifai AI Chatbot & Support vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 10 features Chatifai AI Chatbot & Support’s listing doesn’t mention, including Agent analytics, Chat assignment, Cross-sell.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,316 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 52 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Chatifai AI Chatbot & Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 4.5 ★ | 4.9 ★(ahead) |
| App Store reviews | 29 | 209(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | 0% | 13%(ahead) |
Pricing
| Measure | Chatifai AI Chatbot & Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month(ahead) | $80/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatifai AI Chatbot & Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #109 | #18(ahead) |
| Shopify App Charts | #17 on Rookies in Chat | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Apr 13, 2026 | May 23, 2023 |
| Languages | 7 | 1 |
| Developer | Chatifai | ZIPCHAT INC |
FAQ
Chatifai AI Chatbot & Support and Zipchat AI Chatbot & Live Chat: common questions
- Is Chatifai AI Chatbot & Support or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatifai AI Chatbot & Support or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 2 the others don’t mention, such as Push notifications, Shipping alerts. Zipchat AI Chatbot & Live Chat lists 10 the others don’t mention, such as Agent analytics, Chat assignment, Cross-sell, Encryption. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.