Chatifai AI Chatbot & Support vs Yappi: Chat Buttons & AI Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Yappi.
The short answer
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Yappi 5.0 from 2 reviews.
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $29/month for Yappi.
- Chatifai AI Chatbot & Support lists 10 features Yappi’s listing doesn’t mention, including Cart recovery, Chat buttons, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free to install
- · 100 AI replies/mo included
- · 20+ widget skins
- · 24/7 order tracking
- · In-chat cart & checkout
- · Live Chat support (<1h SLA)
- · Live team inbox
Growth
- · 2,000 AI replies/mo included
- · 24/7 priority support
- · And everything in Starter, plus:
- · Brand voice & knowledge gaps
- · Custom knowledge control
- · Custom styling via plain text
Scale
- · 10,000 AI replies/mo included
- · 1:1 in-house design
- · And everything in Growth, plus:
- · Custom AI training & support
- · Dedicated routing & priority SLA
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Shoppers open the chat and type. No sign-in, no account, no pre-chat form — so you keep the inquiries you were losing, and every chat captures an email you can follow up on. Your team answers from a shared inbox with full context, on notification hours and per-agent routing that are respected.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Native to Shopify: embedded admin, theme extension, Shopify APIs
- Grounded in your catalog, orders, and policies—no made-up answers
- One agent, many skills: recommend, discounts, stock, orders
- Lively animated mascot that matches your brand
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Yappi |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | Yappi |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 29(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | Yappi |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $29/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatifai AI Chatbot & Support | Yappi |
|---|---|---|
| Shopify category rank | #111(ahead) | #236 |
| Shopify App Charts | #18 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Jul 8, 2026 |
| Languages | 7 | 1 |
| Developer | Chatifai | Chau AI |
FAQ
Chatifai AI Chatbot & Support and Yappi: common questions
- Is Chatifai AI Chatbot & Support or Yappi cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $29/month for Yappi. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatifai AI Chatbot & Support or Yappi?
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Yappi 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 10 the others don’t mention, such as Cart recovery, Chat buttons, Chat flows, Discounts. Yappi lists 3 the others don’t mention, such as Agent analytics, Behavior tracking, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Yappi; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Yappi. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.