Chatifai AI Chatbot & Support vs SupportFabric
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Chatifai AI Chatbot & Support, Sep 18, 2026 for SupportFabric.
The short answer
- Only Chatifai AI Chatbot & Support lists a free plan.
- Chatifai AI Chatbot & Support lists 14 features SupportFabric’s listing doesn’t mention, including Agent avatar, Chat buttons, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
SupportFabric is an AI-powered chat widget built specifically for Shopify merchants. It connects directly to your store data so customers can get instant answers about products, orders, and shipping without waiting for a human agent.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- AI product discovery and in-chat COD ordering
- Real-time order tracking and status updates
- Automated abandoned checkout recovery
- Custom AI trained on your store data and FAQs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  SupportFabric |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | SupportFabric |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 75 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | SupportFabric |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Chatifai AI Chatbot & Support | SupportFabric |
|---|---|---|
| Shopify category rank | #105(ahead) | #616 |
| Shopify App Charts | #17 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Sep 16, 2026 |
| Languages | 7 | 1 |
| Developer | Chatifai | K9 Technologies |
FAQ
Chatifai AI Chatbot & Support and SupportFabric: common questions
- Is Chatifai AI Chatbot & Support or SupportFabric cheaper?
- Only Chatifai AI Chatbot & Support lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 14 the others don’t mention, such as Agent avatar, Chat buttons, Chat flows, Customer insights. SupportFabric lists 2 the others don’t mention, such as COD verification, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Chatifai AI Chatbot & Support, Sep 18, 2026 for SupportFabric; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Chatifai AI Chatbot & Support, Sep 18, 2026 for SupportFabric. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.