Chatifai AI Chatbot & Support vs SelfiChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for SelfiChat.
The short answer
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19.99/month for SelfiChat.
- Chatifai AI Chatbot & Support lists 13 features SelfiChat’s listing doesn’t mention, including Agent avatar, Cart recovery, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free
- · 20 AI conversations per month
- · 35+ languages supported
- · Auto-generated FAQ from your store
- · GDPR compliant by default
- · Smart escalation to your inbox
Starter
- · 100 AI conversations per month
- · 35+ languages supported
- · Auto-generated FAQ from your store
- · Describe your shop feature
- · Priority email support
- · Smart escalation to your inbox
Pro
- · 500 AI conversations per month
- · Advanced conversation analytics
- · Conversation export
- · Custom FAQ editor
- · Custom widget branding
- · Everything in Starter
Business
- · 1500 AI conversations per month
- · Dedicated account manager
- · Dedicated account manager
- · Everything in Pro
- · Phone and chat support
- · Priority feature requests
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
SelfiChat is a customer support assistant built by Elarix Dev Ltd, a UK company. It scans your store policies, products, and pages, then generates ready-to-use FAQ in 30 seconds. The AI assistant Lea answers in your store's voice and escalates complex cases to your inbox. The widget supports 35+ languages, includes order lookup and product search, and works 24/7. GDPR-compliant with zero customer data storage.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Auto-generated FAQ from your store policies, products and pages in 30 seconds
- AI assistant Lea answers in 35+ languages with your store's voice and rules
- Order lookup, product search, and policy answers from one storefront widget
- Smart escalation to human inbox when AI confidence drops below threshold
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  SelfiChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | SelfiChat |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 29 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | SelfiChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $19.99/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatifai AI Chatbot & Support | SelfiChat |
|---|---|---|
| Shopify category rank | #109(ahead) | #640 |
| Shopify App Charts | #17 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Jun 22, 2026 |
| Languages | 7 | 2 |
| Developer | Chatifai | Elarix Dev |
FAQ
Chatifai AI Chatbot & Support and SelfiChat: common questions
- Is Chatifai AI Chatbot & Support or SelfiChat cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19.99/month for SelfiChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 13 the others don’t mention, such as Agent avatar, Cart recovery, Chat flows, Color and font. SelfiChat lists 1 the others don’t mention, such as Quick replies. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for SelfiChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for SelfiChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.