Chatifai AI Chatbot & Support vs Lexa: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Lexa.
The short answer
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $9/month for Lexa.
- Chatifai AI Chatbot & Support lists 8 features Lexa’s listing doesn’t mention, including Cart recovery, Discounts, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free
- · 50 messages/month
- · 7-day conversation logs
- · Auto-detect shopper language
- · Manual sync
- · Rich product cards
Starter
- · 300 messages/month
- · 90-day logs + auto-purge
- · All languages, auto-detected
- · Analytics & insights
- · Everything in Free
- · Semantic cache
Pro
- · 1,000 messages / month
- · Advanced analytics export
- · Everything in Starter
- · Priority sync queue
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Lexa is an AI shopping assistant in your storefront chat that answers shoppers in their own language. Before it describes a product, its availability, or a policy, it checks your live store data, so it won't invent stock levels or discount codes. When a shopper needs a person, Lexa hands the chat to you in one tap so you can take over.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Only recommends products that are in stock, never sold-out or hidden ones
- Detects and replies in each shopper's own language across 30+ languages
- Hands the chat to your team in one tap, so you can take over and reply live
- Shows you the questions shoppers ask most, with suggested answers to add
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Lexa |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | Lexa |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 29 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | Lexa |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $9/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatifai AI Chatbot & Support | Lexa |
|---|---|---|
| Shopify category rank | #111(ahead) | #833 |
| Shopify App Charts | #18 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Jul 20, 2026 |
| Languages | 7 | 1 |
| Developer | Chatifai | MCMA |
FAQ
Chatifai AI Chatbot & Support and Lexa: common questions
- Is Chatifai AI Chatbot & Support or Lexa cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $9/month for Lexa. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 8 the others don’t mention, such as Cart recovery, Discounts, FAQs, Greetings. Lexa lists 3 the others don’t mention, such as Chat assignment, File upload, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Lexa; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Lexa. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.