Chatifai AI Chatbot & Support vs Kaily AI Shopping Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Kaily AI Shopping Assistant.
The short answer
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $39/month for Kaily AI Shopping Assistant.
- Kaily AI Shopping Assistant lists 8 features Chatifai AI Chatbot & Support’s listing doesn’t mention, including Business hours, Chat assignment, COD verification.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free
- · 1 AI agent
- · 10 Crawl Pages Limit Per Website
- · 500 Message Credits
- · 500,000 Datasource Characters
Growth
- · 1 AI Agent
- · 5,000 Message Credits
- · 500 Crawl Pages Limit Per Website
- · 6,000,000 Datasource Characters
- · 90 Days Conversation History
Business
- · 1000 Crawl Pages Limit Per Website
- · 180 Days Conversation History
- · 2 AI Agents
- · 20,000 Message Credits
- · 25,000,000 Datasource Characters
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Kaily helps merchants automate every customer conversation, from product discovery to post-purchase support.Convert more visitors with abandoned cart recovery, order tracking, return management, instant customer support and AI-powered product recommendations.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- AI shopping agent: answer product questions and recommend items automatically 24
- Smart automation: handle order issues, returns, and refunds without manual work
- Store sync: trained on your catalog, policies, and orders for accurate responses
- Unified inbox: manage all conversations with customer details and AI insights in
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Kaily AI Shopping Assistant |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | Kaily AI Shopping Assistant |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 29(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | Kaily AI Shopping Assistant |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $39/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatifai AI Chatbot & Support | Kaily AI Shopping Assistant |
|---|---|---|
| Shopify category rank | #111(ahead) | #298 |
| Shopify App Charts | #18 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Jun 23, 2026 |
| Languages | 7 | 1 |
| Developer | Chatifai | Shopsense Retail Technologies Limited |
FAQ
Chatifai AI Chatbot & Support and Kaily AI Shopping Assistant: common questions
- Is Chatifai AI Chatbot & Support or Kaily AI Shopping Assistant cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $39/month for Kaily AI Shopping Assistant. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatifai AI Chatbot & Support or Kaily AI Shopping Assistant?
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 5 the others don’t mention, such as Customer insights, Email chat, Emojis and stickers, Push notifications. Kaily AI Shopping Assistant lists 8 the others don’t mention, such as Business hours, Chat assignment, COD verification, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Kaily AI Shopping Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Kaily AI Shopping Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.