Chatifai AI Chatbot & Support vs Chatonbo AI Chatbot ‑ LiveChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Chatonbo AI Chatbot.
The short answer
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Chatonbo AI Chatbot 5.0 from 5 reviews.
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19/month for Chatonbo AI Chatbot.
- Chatifai AI Chatbot & Support lists 8 features Chatonbo AI Chatbot’s listing doesn’t mention, including Customer insights, Email chat, Live chat.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free Plan
- · 1 AI Agent
- · Answers customers 24/7 in 50+ languages
- · Auto-trained on your store & products
- · Multi-language AI
- · Product Images in UI
- · Up to 100 conversations/month
Pro Plan
- · 2 AI Agents
- · 24/7 Sales Support
- · Add-to-Cart in Chat
- · Full Catalog Sync
- · Instant Intent Help
- · Multi-language AI
Business Plan
- · AI upsells & cross-sells
- · All in Pro Plan +
- · Full product catalog auto-sync
- · Priority support
- · Unlimited knowledge sources
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Chatonbo answers your shoppers from your own products, policies and pages, 24/7 and in 50+ languages. It recommends products with photo, price and Add to cart, answers "where is my order?" with live tracking from Shopify, validates discount codes and brings abandoned carts back to checkout. It captures leads with a summary and hands off to your team when it should.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Product recommendations with images, prices, and add-to-cart buttons
- Automatic product catalog sync, your products are imported as chatbot knowledge
- Configurable discount codes offered to hesitant buyers or exit-intent visitors
- Browsing-aware — the chatbot knows what product page the customer is viewing
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Chatonbo AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | Chatonbo AI Chatbot |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 29(ahead) | 5 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | Chatonbo AI Chatbot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $19/month(ahead) |
| Longest free trial | 7 days | 30 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Chatifai AI Chatbot & Support | Chatonbo AI Chatbot |
|---|---|---|
| Shopify category rank | #109 | #88(ahead) |
| Shopify App Charts | #17 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | May 21, 2026 |
| Languages | 7 | 1 |
| Developer | Chatifai | Chatonbo |
FAQ
Chatifai AI Chatbot & Support and Chatonbo AI Chatbot: common questions
- Is Chatifai AI Chatbot & Support or Chatonbo AI Chatbot cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19/month for Chatonbo AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatifai AI Chatbot & Support or Chatonbo AI Chatbot?
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Chatonbo AI Chatbot 5.0 from 5 reviews.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 8 the others don’t mention, such as Customer insights, Email chat, Live chat, Multi-language. Chatonbo AI Chatbot lists 8 the others don’t mention, such as Business hours, Chat assignment, Cross-sell, Product recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Chatonbo AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 14, 2026 for Chatonbo AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.