Chatgram ‑AI Live Chat Support vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for tawk.to Live Chat.
The short answer
- Chatgram ‑AI Live Chat Support lists 15 features tawk.to Live Chat’s listing doesn’t mention, including Agent avatar, AI chatbots, Business hours.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatgram adds AI live chat to your Shopify store that answers from your real store data. It reads your orders, products and inventory, so shoppers get instant answers on order status, shipping, returns and product details, day and night, in their own language. When a shopper asks for a person, the chat becomes a ticket in Telegram, Slack or Messenger with the full conversation attached.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- Reply to customer questions from Telegram — no extra dashboard or app needed
- Choose your agents or AI replies, FAQ auto-answers, and after-hours AI-responses
- Multi-agent inbox with tracking & chat history to prevent duplicate replies
- Receive and reply in any language with built-in auto-translation
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatgram ‑AI Live Chat Support |  tawk.to Live Chat |
|---|---|---|
| Detected stores | Not published | 4,093 |
| Net store change, 28 days | 0 | −22 |
| Stores added, 28 days | Not enough data | 43 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Chatgram ‑AI Live Chat Support | tawk.to Live Chat |
|---|---|---|
| App Store rating | Not published | 3.6 ★ |
| App Store reviews | Not published | 89 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatgram ‑AI Live Chat Support | tawk.to Live Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Chatgram ‑AI Live Chat Support | tawk.to Live Chat |
|---|---|---|
| Shopify category rank | #509 | #172(ahead) |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Nov 16, 2015 |
| Languages | 1 | 1 |
| Developer | brandID | tawk.to |
FAQ
Chatgram ‑AI Live Chat Support and tawk.to Live Chat: common questions
- What features does each app list that the other doesn’t?
- Chatgram ‑AI Live Chat Support lists 15 the others don’t mention, such as Agent avatar, AI chatbots, Business hours, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for tawk.to Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for tawk.to Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.