Chatgram ‑AI Live Chat Support vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for Support Board.
The short answer
- Support Board lists 16 features Chatgram ‑AI Live Chat Support’s listing doesn’t mention, including Agent analytics, Behavior tracking, Chat assignment.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatgram adds AI live chat to your Shopify store that answers from your real store data. It reads your orders, products and inventory, so shoppers get instant answers on order status, shipping, returns and product details, day and night, in their own language. When a shopper asks for a person, the chat becomes a ticket in Telegram, Slack or Messenger with the full conversation attached.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- Reply to customer questions from Telegram — no extra dashboard or app needed
- Choose your agents or AI replies, FAQ auto-answers, and after-hours AI-responses
- Multi-agent inbox with tracking & chat history to prevent duplicate replies
- Receive and reply in any language with built-in auto-translation
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatgram ‑AI Live Chat Support |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatgram ‑AI Live Chat Support | Support Board |
|---|---|---|
| App Store rating | Not published | 1.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatgram ‑AI Live Chat Support | Support Board |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $5/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 4 |
Listing
| Measure | Chatgram ‑AI Live Chat Support | Support Board |
|---|---|---|
| Shopify category rank | #509 | #408(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Nov 26, 2024 |
| Languages | 1 | 48 |
| Developer | brandID | Schiocco LTD |
FAQ
Chatgram ‑AI Live Chat Support and Support Board: common questions
- What features does each app list that the other doesn’t?
- Chatgram ‑AI Live Chat Support lists 6 the others don’t mention, such as Discounts, FAQs, Greetings, Product recommendations. Support Board lists 16 the others don’t mention, such as Agent analytics, Behavior tracking, Chat assignment, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for Support Board; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Chatgram ‑AI Live Chat Support, Nov 9, 2026 for Support Board. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.