ChatFlow‑AI Live Chat & Inbox vs tawk.to Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for tawk.to Live Chat.
The short answer
- ChatFlow‑AI Live Chat & Inbox lists 10 features tawk.to Live Chat’s listing doesn’t mention, including Business hours, Chat buttons, Chat window.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Starter
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Growth
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Professional
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatFlow helps you manage all customer conversations from one inbox so you can respond faster and stay organized. Add a live chat widget to your store in minutes and start talking to customers instantly. Assign chats, add notes, and collaborate with your team in real time. Customer profiles are created automatically for better context.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
- Live chat widget with auto-setup - ready in minutes, no coding needed
- Team inbox & mobile app - manage conversations anywhere with your team
- Fully customizable widget - match your brand colors, messages & position
- Multi-agent collaboration - add unlimited team members with role controls
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatFlow‑AI Live Chat & Inbox |  tawk.to Live Chat |
|---|---|---|
| Detected stores | Not published | 3,945 |
| Net store change, 28 days | 0 | −22 |
| Stores added, 28 days | Not enough data | 49 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | ChatFlow‑AI Live Chat & Inbox | tawk.to Live Chat |
|---|---|---|
| App Store rating | Not published | 3.6 ★ |
| App Store reviews | Not published | 89 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChatFlow‑AI Live Chat & Inbox | tawk.to Live Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $4.99/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | ChatFlow‑AI Live Chat & Inbox | tawk.to Live Chat |
|---|---|---|
| Shopify category rank | Not enough data | #172 |
| Shopify App Charts | Not on this week’s charts | #7 in Chat |
| Built for Shopify | No | No |
| Launched | Feb 10, 2026 | Nov 16, 2015 |
| Languages | 1 | 1 |
| Developer | KwikFlow | tawk.to |
FAQ
ChatFlow‑AI Live Chat & Inbox and tawk.to Live Chat: common questions
- What features does each app list that the other doesn’t?
- ChatFlow‑AI Live Chat & Inbox lists 10 the others don’t mention, such as Business hours, Chat buttons, Chat window, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for tawk.to Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for tawk.to Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.