Chatflo vs ChatMate ‑ AI Chatbot & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Both list a free plan. Paid plans start at $14.99/month for Chatflo and $29.99/month for ChatMate.
- ChatMate lists 28 features Chatflo’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Free
- · 1 team seat
- · 50 AI conversations (lifetime cap)
- · 90-day conversation history
- · Live answers across up to 100 products
- · Order, stock, and product Q&A from live
- · Real discount codes generated in chat
Basic
- · 12-month conversation history
- · 5 team seats with shared inbox
- · 50 AI conversations / month
- · Cart-aware product suggestions
- · Conversation handoff to your team
- · Live answers across up to 500 products
Pro
- · 10 team seats with shared inbox
- · 300 AI conversations / month
- · Advanced analytics with conversion track
- · Customer profile-aware responses
- · Live answers across up to 8,000 products
- · Page and cart context in every reply
Plus
- · 700 AI conversations / month
- · Conversion attribution analytics
- · Customer profile-aware responses
- · Live answers across up to 20,000 product
- · Per-location stock and order tracking
- · Unlimited history with full export
Free
- · 1 agent · Email + live chat
- · 100 product training items
- · 20 URL & file uploads
- · 50 AI conversations (lifetime)
- · FAQ page · 90-day
Basic
- · 3 agents · Email + live chat
- · 50 AI conversations / month (hard cap)
- · 500 product training items
- · Basic analytics · 7-day trial
- · Human handoff · 12-month history
Growth
- · 10 agents · WhatsApp self-connect
- · 300 AI conversations / month (hard cap)
- · 5,000 product training items
- · Behavior sales cards · advanced analytic
- · Priority support
Enterprise
- · 10,000+ knowledge items
- · 700 AI conversations / month (hard cap)
- · Mobile inbox · brand deep customization
- · Returns in chat · dedicated advisor
- · Unlimited agents · full channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureNo time to answer every product question, hunt down stock, or chase abandoned carts? Chatflo's AI chat reads your live Shopify data products, orders, customers, per-location stock to give shoppers accurate answers in seconds. When a sale needs a nudge, the bot creates a real, redeemable discount code on the spot. It knows what page the shopper is on and what's in their cart.
ChatMate is an AI customer service and sales assistant for online merchants. It answers product and order questions in real time, syncs store knowledge into chat, and keeps Email, Messenger, Instagram, and live chat in one inbox. Behavior-triggered cards help recover carts and recommend products, while human handoff handles complex cases with your team. Multilingual UI helps global teams sell confidently.
- Live data: Answers product, order, and per-location stock questions accurately
- Discount codes: Creates real, redeemable codes inside the conversation
- Cart-aware: Adapts to what shoppers are viewing and what's in their cart
- Team inbox: Hands off conversations to your team when the AI can't help
- 24/7 AI chat trained on your products, policies, and FAQs
- Analytics to track conversations, resolution, and sales influence
- FAQ help center that deflects repetitive questions before they reach you
- Theme chat widget installable from the Shopify theme editor
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatflo |  ChatMate |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatflo | ChatMate |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chatflo and ChatMate: common questions
- Is Chatflo or ChatMate cheaper?
- Both list a free plan. Paid plans start at $14.99/month for Chatflo and $29.99/month for ChatMate. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatflo lists 2 the others don’t mention, such as Cart recovery, Instant answers. ChatMate lists 28 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.