Retain AI: Winback emails vs Repli Desk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Retain AI, Oct 13, 2026 for Repli Desk.
The short answer
- Only Repli Desk lists a free plan.
- Repli Desk lists 30 features Retain AI’s listing doesn’t mention, including Analytics, Auto-assign, Auto-reply.
Head to head
Increase sales on Facebook, Instagram, TikTok, Chat & Email
- Japan
- United Arab Emirates
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Trial
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Support Tickets Analytics
Basic Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Growth Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Pro Plan
- · Email inbox
- · Facebook messenger and comments
- · Instagram direct messages and comments
- · Live Chat Widget
- · Shopify Order Data in Inbox
- · Unlimited Shopify Stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRetain AI is a fully automated way for consumer brands on Shopify to turn one-time shoppers into repeat customers. It creates and sends 1:1 emails to your customers, bringing them back to shop again. Each email is tailored to that customer’s purchase history, and the email is complete with a custom image. Brands see conversion rates on these 1:1 emails that far surpass typical email marketing campaigns.
Repli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!
- Connect your existing helpdesk, ecommerce tools, and social channels
- Answer customer questions across social media, email, chat, and SMS
- Provide 24/7 support, including weekends and holidays, with on-demand agents
- Scale 1:1 customer engagement without needing to hire and train new team members
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retain AI |  Repli Desk |
|---|---|---|
| Detected stores | 4 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories | Not published |
| Top store countries | Japan, United Arab Emirates, United Kingdom | Not published |
Reviews
| Measure | Retain AI | Repli Desk |
|---|---|---|
| App Store rating | 3.9 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Retain AI | Repli Desk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $40/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 4 |
Listing
| Measure | Retain AI | Repli Desk |
|---|---|---|
| Shopify category rank | #170 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 17, 2020 | Mar 10, 2025 |
| Languages | 1 | 1 |
| Developer | Chatdesk Inc DBA Remarkable AI | Repli Ai |
FAQ
Retain AI and Repli Desk: common questions
- Is Retain AI or Repli Desk cheaper?
- Only Repli Desk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Retain AI lists 3 the others don’t mention, such as AI responses, Escalation, SMS. Repli Desk lists 30 the others don’t mention, such as Analytics, Auto-assign, Auto-reply, Automated workflows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Retain AI, Oct 13, 2026 for Repli Desk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Retain AI, Oct 13, 2026 for Repli Desk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.