Retain AI: Winback emails vs redchat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Retain AI, Oct 14, 2026 for redchat.
The short answer
- redchat lists 10 features Retain AI’s listing doesn’t mention, including Analytics, Auto-assign, Auto-reply.
Head to head
Increase sales on Facebook, Instagram, TikTok, Chat & Email
- Japan
- United Arab Emirates
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRetain AI is a fully automated way for consumer brands on Shopify to turn one-time shoppers into repeat customers. It creates and sends 1:1 emails to your customers, bringing them back to shop again. Each email is tailored to that customer’s purchase history, and the email is complete with a custom image. Brands see conversion rates on these 1:1 emails that far surpass typical email marketing campaigns.
RedChat conecta tu tienda con un agente de IA que atiende a tus clientes en WhatsApp, Instagram, Facebook y email. Identifica la intención del mensaje, accede al pedido del cliente, y responde con información real: estado de envío, política de cambios, disponibilidad de productos. Los casos que requieren criterio humano se derivan a tu equipo con todo el contexto ya cargado.
- Connect your existing helpdesk, ecommerce tools, and social channels
- Answer customer questions across social media, email, chat, and SMS
- Provide 24/7 support, including weekends and holidays, with on-demand agents
- Scale 1:1 customer engagement without needing to hire and train new team members
- Capitán: agente de IA que responde consultas sobre pedidos, envíos y productos
- Inbox único para todos tus canales de comunicación.
- Clasificación automática por tipo de consulta: envío, cambio, stock, pago.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Retain AI |  redchat |
|---|---|---|
| Detected stores | 4 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories | Not published |
| Top store countries | Japan, United Arab Emirates, United Kingdom | Not published |
Reviews
| Measure | Retain AI | redchat |
|---|---|---|
| App Store rating | 3.9 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Retain AI and redchat: common questions
- What features does each app list that the other doesn’t?
- Retain AI lists 4 the others don’t mention, such as Escalation, SMS, Social media, Tagging. redchat lists 10 the others don’t mention, such as Analytics, Auto-assign, Auto-reply, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Retain AI, Oct 14, 2026 for redchat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Retain AI, Oct 14, 2026 for redchat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.