ChatCast: Agentic Commerce vs HelpOMatic : AI help responder
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for ChatCast and $9/month for HelpOMatic.
- ChatCast lists 11 features HelpOMatic’s listing doesn’t mention, including Accordions, Collection page, Custom templates.
Head to head
free
- · 200 AI-powered responses/month
- · Agent MCPs included
- · Auto-generated FAQs from your data
- · Basic analytics
- · FAQ and AI assistant widgets
- · Up to 50 products synced
Starter
- · Everything in Free
- · Product Data Enrichment
- · Up to 500 products
- · Up to 500 responses per month
growth
- · 2,000 responses/month
- · API Access
- · Custom Agent Skills
- · Everything in free
- · Up to 2,000 products
pro shopper assist
- · 10,000 responses/month
- · Agentic Affiliate Comissions
- · Custom Integrations
- · Dedicated Success Manager
- · Everything in Gwoth
Free
- · * 1 question/answer is approx. 3 credits
- · 15 credits / month*
- · Auto-generated FAQ page for your store
- · Auto-reply to customer emails
- · Fast automated set-up
- · Ideal for unlimited-time testing
Small Business
- · * 1 question/answer is approx. 3 credits
- · + Everything in free plan
- · 500 credits / month*
- · Ideal for small to medium live stores
- · Included setup assistance
- · Unlimited custom knowledge (fair usage)
Pro
- · * 1 question/answer is approx. 3 credits
- · + Everything in business plan
- · 1-1 setup help to get you up and running
- · 2000 credits / month*
- · Ideal for serious stores
- · Unlimited custom knowledge (fair usage)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers leave when their questions go unanswered and AIs do not cite your products. ChatCast adds an AI assistant and auto-generated product FAQs that answer customer questions instantly — sizing, shipping, returns, compatibility — using your own product data and store policies. FAQs are created and kept up to date automatically, so there is nothing to write or maintain.
Designed for Shopify, HelpOMatic AI does everything you need to automate your customer support with AI that understands your business and is quick to set up. Complete control while automating the heavy lifting of customer support. Get started in minutes - we created HelpOMatic to be a quick, simple and intuitive way to integrate AI with your store.
- Auto-generated product FAQs - No need for manual drafts and updates
- Agentic AI visual shopping assistant - Move beyond chatbots with Experiences
- Product Data Enrichment - Prepare & Enrich Catalogue for AI readiness
- Agentic Skills Builder - Build Agentic UI experiences for your customers
- Intelligent FAQ Page. Real-time question answering, matching your store design
- Support Email Automation. with personalised AI answers to multi-thread emails
- Custom AI Training. Product sync, docs, manuals and FAQs. Ongoing learning.
- Customer insights. Semantic tagging, filter by happiness level and products
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatCast |  HelpOMatic |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatCast | HelpOMatic |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChatCast | HelpOMatic |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $9/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | ChatCast | HelpOMatic |
|---|---|---|
| Shopify category rank | #131 | #62(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 21, 2026 | Jun 10, 2026 |
| Languages | 2 | 1 |
| Developer | Comet Rocks GmbH | Combustion Partners Ltd. |
FAQ
ChatCast and HelpOMatic: common questions
- Is ChatCast or HelpOMatic cheaper?
- Both list a free plan. Paid plans start at $29/month for ChatCast and $9/month for HelpOMatic. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatCast lists 11 the others don’t mention, such as Accordions, Collection page, Custom templates, Custom URL. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.