ChatBuster AI Live Chatbot vs ChatMate ‑ AI Chatbot & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ChatBuster AI Live Chatbot, Oct 14, 2026 for ChatMate.
The short answer
- Both list a free plan. Paid plans start at $40/month for ChatBuster AI Live Chatbot and $29.99/month for ChatMate.
- ChatMate lists 30 features ChatBuster AI Live Chatbot’s listing doesn’t mention, including Agent analytics, AI generation, Behavior tracking.
Head to head
Limited Trial
- · 50 lifetime conversations
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Starter
- · 250 Conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Growth
- · 750 conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Scale
- · 1500 conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Free
- · 1 agent · Email + live chat
- · 100 product training items
- · 20 URL & file uploads
- · 50 AI conversations (lifetime)
- · FAQ page · 90-day
Basic
- · 3 agents · Email + live chat
- · 50 AI conversations / month (hard cap)
- · 500 product training items
- · Basic analytics · 7-day trial
- · Human handoff · 12-month history
Growth
- · 10 agents · WhatsApp self-connect
- · 300 AI conversations / month (hard cap)
- · 5,000 product training items
- · Behavior sales cards · advanced analytic
- · Priority support
Enterprise
- · 10,000+ knowledge items
- · 700 AI conversations / month (hard cap)
- · Mobile inbox · brand deep customization
- · Returns in chat · dedicated advisor
- · Unlimited agents · full channels
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOnline shoppers ask about sizing, shipping, and returns before they buy, and leave when no one answers. ChatBuster adds an AI assistant to your storefront that answers those questions instantly, 24/7. It is trained on your store: one sync indexes your products, pages, and collections, so every reply reflects your real catalog and policies.
ChatMate is an AI customer service and sales assistant for online merchants. It answers product and order questions in real time, syncs store knowledge into chat, and keeps Email, Messenger, Instagram, and live chat in one inbox. Behavior-triggered cards help recover carts and recommend products, while human handoff handles complex cases with your team. Multilingual UI helps global teams sell confidently.
- Trained on your store catalog, pages, and policies for accurate answers
- Recommends products and cross-sells add-ons from your own catalog
- Replies to every shopper in their own language, automatically
- Proactive campaigns that engage shoppers before they leave
- 24/7 AI chat trained on your products, policies, and FAQs
- Analytics to track conversations, resolution, and sales influence
- FAQ help center that deflects repetitive questions before they reach you
- Theme chat widget installable from the Shopify theme editor
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatBuster AI Live Chatbot |  ChatMate |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChatBuster AI Live Chatbot | ChatMate |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChatBuster AI Live Chatbot | ChatMate |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $40/month | $29.99/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | ChatBuster AI Live Chatbot | ChatMate |
|---|---|---|
| Shopify category rank | #332(ahead) | #970 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 28, 2026 | Aug 31, 2026 |
| Languages | 1 | 15 |
| Developer | AGUMAIL LLC | DEVDIY |
FAQ
ChatBuster AI Live Chatbot and ChatMate: common questions
- Is ChatBuster AI Live Chatbot or ChatMate cheaper?
- Both list a free plan. Paid plans start at $40/month for ChatBuster AI Live Chatbot and $29.99/month for ChatMate. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ChatMate lists 30 the others don’t mention, such as Agent analytics, AI generation, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ChatBuster AI Live Chatbot, Oct 14, 2026 for ChatMate; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ChatBuster AI Live Chatbot, Oct 14, 2026 for ChatMate. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.