Chatbot & Live Chat | Algomo vs Formilla Live Chat + Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Chatbot & Live Chat, Nov 8, 2026 for Formilla Live Chat + Chatbot.
The short answer
- On the Shopify App Store: Chatbot & Live Chat 4.0 from 6 reviews and Formilla Live Chat + Chatbot 5.0 from 21 reviews.
- Only Formilla Live Chat + Chatbot lists a free plan. Paid plans start at $9/month for Chatbot & Live Chat and $17.49/month for Formilla Live Chat + Chatbot.
Head to head
Live chat with visitors in real-time.
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 100 Bot Conversations / Month
- · Everything in Free plan
Pro
- · 600 Bot Conversations / Month
- · Everything in Starter plan
- · Zapier, Hubspot Integrations
Scale
- · 10,000 Bot Conversations / Month
- · API Access
- · Custom features
- · Dedicated Priority Support
- · Everything in Pro plan
Free
- · 1 Chat Agent
- · Banned Visitors*
- · Canned Messages*
- · Custom Branding + Language
- · Marketing Popups*
- · Mobile apps for iPhone/Android
Premium
- · 3rd Party Integrations
- · A.I. Chatbots*
- · Automatic Chat Popups
- · Chat Departments
- · Custom Schedule
- · Everything in Free and:
Professional
- · 2 Chat Agents
- · A.I. Chatbots*
- · Everything in Premium and:
- · File Sharing
- · Marketing Popups*
- · Real-time Visitor Monitoring
Enterprise
- · A.I. Chatbots*
- · AI Insights & Reporting
- · AI Setup & Training
- · Advanced Integrations
- · Custom Implementation
- · Dedicated Onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAlgomo uses ChatGPT technology to respond to repetitive customer queries, allowing merchants to focus on converting visitors to buyers through our live chat function. Scale internationally with multilingual capabilities of our AI, and automatic translation for live chat.
Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
- Quickly solve common customer queries with our AI
- Make your chatbot smarter – upload support documents or specify FAQs
- Auto-detect urgent queries to handover to live chat, and follow up on leads
- Add Algomo widget to your Shopify store in under a minute, no coding required
- See visitors on your site in real-time and request to chat right from our app.
- Enable a chatbot to qualify leads 24/7 and market your products automatically.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbot & Live Chat |  Formilla Live Chat + Chatbot |
|---|---|---|
| Detected stores | Not published | 70 |
| Net store change, 28 days | 0 | −1 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Electronics |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Chatbot & Live Chat | Formilla Live Chat + Chatbot |
|---|---|---|
| App Store rating | 4.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 6 | 21(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatbot & Live Chat | Formilla Live Chat + Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $17.49/month |
| Longest free trial | 14 days | 15 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbot & Live Chat | Formilla Live Chat + Chatbot |
|---|---|---|
| Shopify category rank | Not enough data | #334 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 24, 2023 | Jun 3, 2014 |
| Languages | 1 | 1 |
| Developer | Algomo Limited | Formilla.com |
FAQ
Chatbot & Live Chat and Formilla Live Chat + Chatbot: common questions
- Is Chatbot & Live Chat or Formilla Live Chat + Chatbot cheaper?
- Only Formilla Live Chat + Chatbot lists a free plan. Paid plans start at $9/month for Chatbot & Live Chat and $17.49/month for Formilla Live Chat + Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbot & Live Chat or Formilla Live Chat + Chatbot?
- On the Shopify App Store: Chatbot & Live Chat 4.0 from 6 reviews and Formilla Live Chat + Chatbot 5.0 from 21 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Chatbot & Live Chat, Nov 8, 2026 for Formilla Live Chat + Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Chatbot & Live Chat, Nov 8, 2026 for Formilla Live Chat + Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.