Chatara AI: Chat Assistant vs Merchant AI: Chatbots & Agents
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Merchant AI lists a free plan. Paid plans start at $15/month for Chatara AI and $25/month for Merchant AI.
- Merchant AI lists 12 features Chatara AI’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Essential
Free Plan
- · 1 AI agent
- · 1 MB knowledge base
- · 1 team seat
- · 20 messages / month
- · Website & file sources
Starter Plan
- · 1 AI agent
- · 15 MB knowledge base
- · 2 team seats
- · 400 messages / month
- · Advanced analytics
- · All source types
Pro Plan
- · 2,500 messages / month
- · 3 AI agents
- · 30 MB knowledge base
- · 5 team seats
- · Advanced analytics
- · All source types
Business Plan
- · 10 team seats
- · 5 AI agents
- · 60 MB knowledge base
- · 9,000 messages / month
- · Advanced analytics
- · All source types
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatara AI helps shoppers get instant answers to product, shipping, return, and policy questions, right when they’re deciding to buy. It guides customers smoothly from browsing to checkout, reducing hesitation and abandoned carts. Available 24/7, Chatara AI works automatically without adding to your support workload. Easy to install, no coding required, and fully compatible with modern Shopify themes.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English.
- The user should able to customize the chatbot according to their own preference.
- The AI will answer the user’s questions 24/7.
- The AI will provide answers related to products, contacts, and privacy policies.
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatara AI |  Merchant AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatara AI | Merchant AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chatara AI | Merchant AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $15/month(ahead) | $25/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Chatara AI | Merchant AI |
|---|---|---|
| Shopify category rank | #920 | #674(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 12, 2025 | May 21, 2026 |
| Languages | 1 | 1 |
| Developer | BrainFleck Solutions | Cross Digital Ltd |
FAQ
Chatara AI and Merchant AI: common questions
- Is Chatara AI or Merchant AI cheaper?
- Only Merchant AI lists a free plan. Paid plans start at $15/month for Chatara AI and $25/month for Merchant AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatara AI lists 3 the others don’t mention, such as COD verification, Color and font, Live chat. Merchant AI lists 12 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.