Charly vs Smartreply AI Customer Service
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Charly, Nov 7, 2026 for Smartreply AI Customer Service.
The short answer
- Only Charly lists a free plan. Paid plans start at $9.99/month for Charly and $49/month for Smartreply AI Customer Service.
- Smartreply AI Customer Service lists 22 features Charly’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Slovakia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 account integration
- · 15 posts per month
- · Automatic publishing
- · No AI-generated text
- · Technical support via email
Lite
- · 3 accounts integration
- · 60 posts per month
- · AI-generated text (limited amount)
- · Automatic publishing
- · Technical support via email
Pro
- · 5 accounts integration
- · AI-generated text (unlimited amount)
- · Automatic publishing
- · Technical support via email
- · Unlimited posts per month
Starter
- · 1 User
- · 300 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Basic
- · 1 User
- · 1250 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Advertiser
- · 10k Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
- · Sync Products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePublish posts on Facebook, Instagram, Pinterest, X and LinkedIn in a single click, view your Pinterest stats, and enjoy the incredible social accounts growth. We generate premium quality posts using AI on the basis of photos and your requests, so your content will always be unique and captivating!
Automate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers.
- Innovative intuitive interface
- Exclusive AI-content generation
- Precise scheduling option
- Auto posting available for top-converting social media platforms
- Use AI to reply to comments and dms giving dynamic product recommendations
- Unlock organic dm subscribers, similar email/sms for Messenger
- Auto DM everyone who comments to drive revenue
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Charly |  Smartreply AI Customer Service |
|---|---|---|
| Detected stores | Not published | 83 |
| Net store change, 28 days | 0 | +4 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Slovakia |
Reviews
| Measure | Charly | Smartreply AI Customer Service |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 9 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Charly | Smartreply AI Customer Service |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9.99/month(ahead) | $49/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Charly | Smartreply AI Customer Service |
|---|---|---|
| Shopify category rank | Not enough data | #137 |
| Shopify App Charts | Not on this week’s charts | #4 on Pricing moves in Chat |
| Built for Shopify | No | No |
| Launched | Nov 10, 2023 | Mar 20, 2024 |
| Languages | Not published | 1 |
| Developer | IE Maksim Doronin | InCharge |
FAQ
Charly and Smartreply AI Customer Service: common questions
- Is Charly or Smartreply AI Customer Service cheaper?
- Only Charly lists a free plan. Paid plans start at $9.99/month for Charly and $49/month for Smartreply AI Customer Service. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Smartreply AI Customer Service lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Charly, Nov 7, 2026 for Smartreply AI Customer Service; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Charly, Nov 7, 2026 for Smartreply AI Customer Service. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.