Chargeback Recovery vs Recoup
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Chargeback Recovery, Nov 9, 2026 for Recoup.
The short answer
- Only Recoup lists a free plan.
Head to head
Recovery Partner
- · 20% on verified recovered payments
- · Automated payment reminders
- · Individual and bulk cases
- · Manage recovery inside Shopify
- · No minimum chargeback amount
- · No monthly fee
Free audit
Done-for-you audit
Monitor
Monitor Plus
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLost a Shopify Payments chargeback on a delivered order? Review eligible cases and request voluntary customer payment when the item has not been returned. Start cases individually, in bulk or automatically for eligible new chargebacks. Track recovery progress and Shopify payment status in one place. Customers pay your store through Shopify checkout. You choose which cases to pursue. Recovery is not guaranteed.
Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against.
- Turn lost chargebacks on delivered orders into recovery opportunities
- Review cases individually or in bulk to start recovery
- Automatically start recovery for eligible new chargebacks
- Keep customer replies, returns and payment progress in one place
- Find refunds an agent promised that never reached the customer
- Catch refunds issued twice and amounts that differ from the promise
- Flag credits and discounts given outside your refund policy
- See the agent's exact words next to the order it was checked against
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chargeback Recovery | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chargeback Recovery | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chargeback Recovery | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $500/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | Chargeback Recovery | |
|---|---|---|
| Shopify category rank | #18 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 11, 2026 | Nov 9, 2026 |
| Languages | 35 | 1 |
| Developer | AITHOR | AGUNA WELLNESS LTD |
FAQ
Chargeback Recovery and Recoup: common questions
- Is Chargeback Recovery or Recoup cheaper?
- Only Recoup lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Chargeback Recovery, Nov 9, 2026 for Recoup; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Chargeback Recovery, Nov 9, 2026 for Recoup. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.