Chargeback: Auto Prevention vs Lumus: AI Fraud & ID Verify
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chargeback, Oct 14, 2026 for Lumus.
The short answer
- On the Shopify App Store: Chargeback 4.9 from 131 reviews and Lumus 3.0 from 1 reviews.
- Lumus lists 15 features Chargeback’s listing doesn’t mention, including AI-powered detection, App notifications, Blocklists.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Starter
- · Protect up to 3,000 Orders/mo
- · US$0,35 biometric verification
Growth
- · Protect up to 10.000 Orders/mo
- · US$0,35 biometric verification
Scale
- · Protect up to 20.000 Orders/mo
- · US$0,35 biometric verification
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChargeback is an automated chargeback prevention app. It alerts you when a customer initiates a dispute. This allows you to automatically refund the transaction, stopping the chargeback. This protects your Shopify from shutdown, money holds, and fees. We work with almost all payment processors, helping you to maintain smooth operations with a low chargeback rate.
top chargebacks with a multi-layered AI defense. Lumus analyzes 100+ passive signals (device fingerprints, VPN/Proxy, and behavior) to inspect orders invisibly. For high-risk alerts, we trigger Biometric ID Verification via WhatsApp, linking physical identity to transactions to stop 'friendly fraud.' Our AI also automates chargeback disputes, generating evidence to recover lost revenue.
- Quick and easy setup
- Chargeback prevention on autopilot - No work required from you
- Extensive overview of all chargebacks
- No contracts required, cancel anytime
- Recover sales: Automatically verify suspicious orders instantly with biometrics.
- Reduce Manual Reviews: Let the app analyze and flag risky orders automatically.
- Advanced Fingerprinting detects fraud & bots instantly.
- Invisible Protection: Detects VPNs, Proxies & Tor.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chargeback |  Lumus |
|---|---|---|
| Detected stores | 119 | Not published |
| Net store change, 28 days | +25 | 0 |
| Stores added, 28 days | 25 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Chargeback | Lumus |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 3.0 ★ |
| App Store reviews | 131(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 3% | Not enough data |
Pricing
| Measure | Chargeback | Lumus |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $60/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 3 |
Listing
| Measure | Chargeback | Lumus |
|---|---|---|
| Shopify category rank | #4(ahead) | #211 |
| Shopify App Charts | #21 in Fraud | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 24, 2024 | Mar 9, 2026 |
| Languages | 1 | 2 |
| Developer | Chargeback Solutions FZCO | Lumus Tech |
FAQ
Chargeback and Lumus: common questions
- Which has better reviews, Chargeback or Lumus?
- On the Shopify App Store: Chargeback 4.9 from 131 reviews and Lumus 3.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chargeback lists 3 the others don’t mention, such as Chargeback alerts, Chargeback analytics, Email notifications. Lumus lists 15 the others don’t mention, such as AI-powered detection, App notifications, Blocklists, Bot detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chargeback, Oct 14, 2026 for Lumus; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chargeback, Oct 14, 2026 for Lumus. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.