Center vs Merchant Copilot AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for Center, Oct 13, 2026 for Merchant Copilot AI Chatbot.
The short answer
- Only Merchant Copilot AI Chatbot lists a free plan. Paid plans start at $75/month for Center and $24/month for Merchant Copilot AI Chatbot.
- Center lists 3 features Merchant Copilot AI Chatbot’s listing doesn’t mention, including Agent avatar, Chat assignment, Voice support.
Head to head
Center Platform
- · 2,500 shared credits per month
- · Chat and voice support
- · Extra credits: $0.01 each
- · Extra use needs approval; $25 cap
- · Up to 5 AI agents
Free
- · 50 AI conversations per month
- · Install and try Merchant Copilot at no
Starter
- · 500 AI conversations per month.
- · Automate customer support and reduce tic
- · Ideal for small stores
Growth
- · 2,000 AI conversations per month.
- · For growing stores
- · Higher traffic that need reliable 24/7
Scale
- · Enterprise-grade AI support with no caps
- · For high-volume stores
- · Unlimited AI conversations per month.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCenter provides instant customer support through AI-powered agents trained on your business knowledge. Upload product guides, policies, and FAQs to create intelligent assistants that chat with customers and answer phone calls. Embed customisable widgets directly into your store through the theme editor. Monitor performance with real-time analytics.
Merchant Copilot puts an AI support agent on your storefront, so shoppers get answers the moment they ask instead of waiting on email. It indexes your catalogue automatically and handles questions about products, variants, sizing, stock, order status, shipping and returns. Every answer comes from your real store data, so it never invents details.
- Upload business docs to train AI agents that know your products and policies
- Answer customer questions instantly via chat widget and phone calls
- Customize widget colors, position, and welcome message to match your brand
- AI-powered product answers — Shoppers get instant, accurate answers about your
- Live order status lookup — Shoppers can check order tracking directly in chat
- No-code setup — Enable the chat widget from your Shopify theme editor in one
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Center |  Merchant Copilot AI Chatbot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Center | Merchant Copilot AI Chatbot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Center | Merchant Copilot AI Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $75/month | $24/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Center | Merchant Copilot AI Chatbot |
|---|---|---|
| Shopify category rank | #783(ahead) | #967 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 14, 2026 | Jul 17, 2026 |
| Languages | 1 | 1 |
| Developer | Center | Forgeline Labs |
FAQ
Center and Merchant Copilot AI Chatbot: common questions
- Is Center or Merchant Copilot AI Chatbot cheaper?
- Only Merchant Copilot AI Chatbot lists a free plan. Paid plans start at $75/month for Center and $24/month for Merchant Copilot AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Center lists 3 the others don’t mention, such as Agent avatar, Chat assignment, Voice support. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for Center, Oct 13, 2026 for Merchant Copilot AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for Center, Oct 13, 2026 for Merchant Copilot AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.