Center vs HelpCenter: AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for Center, Nov 3, 2026 for HelpCenter.
The short answer
- Paid plans start at $75/month for Center and $40/month for HelpCenter.
- HelpCenter lists 37 features Center’s listing doesn’t mention, including Accordions, Agent analytics, AI generation.
Head to head
FAQ page, ticketing, Livechat, Chatbot for support, Tabs
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Center Platform
- · 2,500 shared credits per month
- · Chat and voice support
- · Extra credits: $0.01 each
- · Extra use needs approval; $25 cap
- · Up to 5 AI agents
Free
- · 1 active live chat at a time
- · 1 chatbot
- · 5 FAQ articles
- · Helpdesk: 10 tickets/month
- · Knowledge Base: Up to 10 Articles
- · Limited FAQs (customizable) & templates
Standard
- · AI Generation of FAQ articles
- · All FAQ templates
- · Everything in Free, plus:
- · FAQ translations (up to 5)
- · Helpdesk: 500 tickets/month
- · Knowledge Base: 100 Articles
Advanced
- · Everything in Standard, plus:
- · Helpdesk: 1000 tickets/month
- · Knowledge Base: Unlimited Articles
- · Prioritized support
- · Unlimited FAQ translations
Enterprise
- · Dedicated Account Manager
- · Everything in Advanced, plus:
- · Helpdesk: 2000 tickets/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCenter provides instant customer support through AI-powered agents trained on your business knowledge. Upload product guides, policies, and FAQs to create intelligent assistants that chat with customers and answer phone calls. Embed customisable widgets directly into your store through the theme editor. Monitor performance with real-time analytics.
Deliver faster customer support with HelpCenter, an AI-powered helpdesk. Manage customer inquiries, connect with shoppers through live chat, generate FAQs with AI, and build a self-service knowledge base. Simplify ticket management, reduce repetitive questions, and help customers find answers faster - all from one easy-to-use platform.
- Upload business docs to train AI agents that know your products and policies
- Answer customer questions instantly via chat widget and phone calls
- Customize widget colors, position, and welcome message to match your brand
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Center |  HelpCenter |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Center | HelpCenter |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 318 |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Center | HelpCenter |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $75/month | $40/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 1 | 4 |
Listing
| Measure | Center | HelpCenter |
|---|---|---|
| Shopify category rank | #783 | #137(ahead) |
| Shopify App Charts | Not on this week’s charts | #12 on Pricing moves in Chat |
| Built for Shopify | No | No |
| Launched | May 14, 2026 | Dec 8, 2015 |
| Languages | 1 | 1 |
| Developer | Center | Shark Byte, Inc |
FAQ
Center and HelpCenter: common questions
- Is Center or HelpCenter cheaper?
- Paid plans start at $75/month for Center and $40/month for HelpCenter. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Center lists 2 the others don’t mention, such as AI chatbots, Voice support. HelpCenter lists 37 the others don’t mention, such as Accordions, Agent analytics, AI generation, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for Center, Nov 3, 2026 for HelpCenter; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for Center, Nov 3, 2026 for HelpCenter. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.