Cenno AI vs Kandid AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Cenno AI, Nov 9, 2026 for Kandid AI Chatbot & Live Chat.
The short answer
- Paid plans start at $5/month for Cenno AI and $19/month for Kandid AI Chatbot & Live Chat.
- Kandid AI Chatbot & Live Chat lists 36 features Cenno AI’s listing doesn’t mention, including A/B testing, Agent avatar, AI chatbots.
Head to head
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
Growth
Pro
Pay-as-you-Grow
- · 1000 free visitors a month
- · AI Sales skills
- · Chat support
- · Self-serve onboarding
- · Up to 100 products
Starter plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Custom branding
- · Email support
- · Up to 10K visitors/mo
Basic Plan
- · AI Sales skills
- · AI product recommendations
- · AI training
- · Chat support
- · Custom branding
- · Up to 25K visitors/mo
Standard Plan
- · AI Product recommendations
- · AI Sales skills
- · AI training
- · Chat support
- · Custom branding
- · Unlimited products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCenno is an AI product-discovery assistant for ecommerce stores. It lives on the product page, beside Add to Cart, and answers the real questions a shopper is hesitant to ask — "Is this durable?", "Will this suit my house?", "How do I install it?" — using complete, accurate context about that specific product. It is not a support bot and not a generic chatbot.
Kandid uses your product catalog and store content to answer questions and suggest relevant products. Configure cart actions, order lookup and human handoff to match your store. Customize the chat widget to fit your brand, keep its knowledge up to date and review customer conversations in your dashboard.
- Knowledgable sales consultant that is trained on your product information
- Unique design allows customer to ask questions they were too hesitant to ask
- Sales focused AI bot rather than a typical customer service bot
- AI assistant trained on your store data, blogs, FAQs, and custom content
- Instant product recommendations and support for order-related queries
- Conversion tracking and conversation analytics in an easy-to-use dashboard
- Edit bot knowledge, products, or announcements anytime via the dashboard
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cenno AI |  Kandid AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 26 |
| Net store change, 28 days | 0 | +1 |
| Stores added, 28 days | Not enough data | 1 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Food, Beverages & Tobacco |
| Top store countries | Not published | India |
Reviews
| Measure | Cenno AI | Kandid AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 11 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Cenno AI | Kandid AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $5/month(ahead) | $19/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Cenno AI | Kandid AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #133 | #126 |
| Shopify App Charts | Not on this week’s charts | #13 on Rookies in Chat |
| Built for Shopify | No | No |
| Launched | Jul 2, 2026 | Jun 25, 2025 |
| Languages | 1 | 1 |
| Developer | ATHT PTY LTD | Kandid |
FAQ
Cenno AI and Kandid AI Chatbot & Live Chat: common questions
- Is Cenno AI or Kandid AI Chatbot & Live Chat cheaper?
- Paid plans start at $5/month for Cenno AI and $19/month for Kandid AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Kandid AI Chatbot & Live Chat lists 36 the others don’t mention, such as A/B testing, Agent avatar, AI chatbots, AI recommendations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Cenno AI, Nov 9, 2026 for Kandid AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Cenno AI, Nov 9, 2026 for Kandid AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.