Catchly: AI Sales Chat & Leads vs Groundly
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Catchly, Oct 13, 2026 for Groundly.
The short answer
- Both list a free plan. Paid plans start at $19/month for Catchly and $9.99/month for Groundly.
- Catchly lists 8 features Groundly’s listing doesn’t mention, including Agent avatar, Business hours, Chat buttons.
Head to head
Free
- · 50 AI conversations a month
- · Fix this answer, your colors, position
- · Forms in chat, 20 knowledge entries
- · Lead capture and email replies
- · Leads added to Shopify customers
- · Often bought together cards
Starter
- · 200 knowledge entries
- · 500 AI conversations a month
- · CSV export of leads
- · Everything in Free
Growth
- · 1,000 knowledge entries
- · 2,000 AI conversations a month
- · Everything in Starter
- · Photos from shoppers
- · Proactive message next to chat button
- · Replay real questions to test changes
Pro
- · 5,000 knowledge entries
- · 6,000 AI conversations a month
- · AI visibility check with suggestions
- · Email marketing sync for opted in leads
- · Everything in Growth
- · Priority support
Free
- · 50 assistant replies per month
Starter
- · 1,000 replies per month
Pro
- · 10,000 replies per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCatchly is an AI sales chat for your storefront. It learns your products, pages and policies and is built to answer only from them, offering a person when your store data has no answer. Shoppers chat without signing in and can leave their email, so you can reply after they leave. A promise guard passes refund, discount and delivery date requests to you.
Storefront AI Chatbot adds a chat assistant to your storefront that answers shopper questions about products, shipping, and returns. It answers only from your store's real content, so it never invents prices, policies, or products. When it doesn't know, it says so and points shoppers to your team.
- Answers from your products, pages and policies, or offers a person instead
- Product cards with variant choice and add to cart, right in the chat
- No sign in to chat, and shoppers can leave an email for a reply later
- Take over chats live, and Fix this answer makes the AI follow your correction
- Answers shopper questions from your real products, pages, and policies
- Gives accurate prices and stock by searching your live catalog
- Adds a chat widget to your storefront from the theme editor, no code
- Shows conversation history and the questions it couldn't answer
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Groundly | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Groundly | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Catchly and Groundly: common questions
- Is Catchly or Groundly cheaper?
- Both list a free plan. Paid plans start at $19/month for Catchly and $9.99/month for Groundly. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Catchly lists 8 the others don’t mention, such as Agent avatar, Business hours, Chat buttons, Cross-sell. Groundly lists 1 the others don’t mention, such as Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Catchly, Oct 13, 2026 for Groundly; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Catchly, Oct 13, 2026 for Groundly. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.