Catchly: AI Sales Chat & Leads vs Fetchply AI Chatbot Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Catchly, Nov 1, 2026 for Fetchply AI Chatbot Live Chat.
The short answer
- Both list a free plan. Paid plans start at $19/month for Catchly and $18/month for Fetchply AI Chatbot Live Chat.
- Catchly lists 6 features Fetchply AI Chatbot Live Chat’s listing doesn’t mention, including Business hours, Chat window, Cross-sell.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations a month
- · Fix this answer, your colors, position
- · Forms in chat, 20 knowledge entries
- · Lead capture and email replies
- · Leads added to Shopify customers
- · Often bought together cards
Starter
- · 200 knowledge entries
- · 500 AI conversations a month
- · CSV export of leads
- · Everything in Free
Growth
- · 1,000 knowledge entries
- · 2,000 AI conversations a month
- · Everything in Starter
- · Photos from shoppers
- · Proactive message next to chat button
- · Replay real questions to test changes
Pro
- · 5,000 knowledge entries
- · 6,000 AI conversations a month
- · AI visibility check with suggestions
- · Email marketing sync for opted in leads
- · Everything in Growth
- · Priority support
Free to install
- · 200 AI Replies/month
- · AI order tracking
- · Lead capture
- · Lead capture
- · Unlimited Messages
- · Up to 400 products or 10 MB data
Starter
- · 5500 AI Replies/month
- · AI shopping assistant
- · Conversation logs
- · Standard AI model
- · Standard support
- · Unlimited Messages
Pro
- · 15,000 AI Replies/month
- · AI order tracking
- · AI replies on social channels
- · Everything in Starter
- · MCP Server
- · Priority support
Business
- · 28,000 AI Replies/month
- · All channels & integrations
- · Dedicated support
- · Everything in Pro
- · Pro AI model for higher accuracy
- · Up to 15,000 products or 500 MB data
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCatchly is an AI sales chat for your storefront. It learns your products, pages and policies and is built to answer only from them, offering a person when your store data has no answer. Shoppers chat without signing in and can leave their email, so you can reply after they leave. A promise guard passes refund, discount and delivery date requests to you.
Fetchply turns your store pages, product catalog, policies, and help content into an AI chat agent for your storefront. The agent answers shopper questions around the clock, recommends products, helps with order questions, captures leads, and hands the conversation to your team when a person is needed.
- Answers from your products, pages and policies, or offers a person instead
- Product cards with variant choice and add to cart, right in the chat
- No sign in to chat, and shoppers can leave an email for a reply later
- Take over chats live, and Fix this answer makes the AI follow your correction
- AI chat answers based on your store content and policies
- Product catalog and order lookup for customer questions
- Conversation inbox with lead capture and human handoff
- Analytics show top questions and unanswered requests
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Fetchply AI Chatbot Live Chat | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Fetchply AI Chatbot Live Chat | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Fetchply AI Chatbot Live Chat | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $18/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Fetchply AI Chatbot Live Chat | |
|---|---|---|
| Shopify category rank | Not enough data | #183 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 4, 2026 | Jun 29, 2026 |
| Languages | 1 | 1 |
| Developer | Canuckt Synergy Solutions Inc. | Rana Haroon |
FAQ
Catchly and Fetchply AI Chatbot Live Chat: common questions
- Is Catchly or Fetchply AI Chatbot Live Chat cheaper?
- Both list a free plan. Paid plans start at $19/month for Catchly and $18/month for Fetchply AI Chatbot Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Catchly lists 6 the others don’t mention, such as Business hours, Chat window, Cross-sell, Customer insights. Fetchply AI Chatbot Live Chat lists 5 the others don’t mention, such as Agent analytics, Chat assignment, Color and font, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Catchly, Nov 1, 2026 for Fetchply AI Chatbot Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Catchly, Nov 1, 2026 for Fetchply AI Chatbot Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.