CaseKit ‑Order support replies vs Recoup
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 15, 2026 for CaseKit ‑Order support replies, Nov 9, 2026 for Recoup.
The short answer
- Both list a free plan. Paid plans start at $19/month for CaseKit ‑Order support replies and $500/month for Recoup.
Head to head
FREE
- · 25 replies a month
- · Order status, carrier and tracking
- · Replies in 5 languages
- · Shorter reply option
- · Unlimited order lookups
PRO
- · 5,000 AI attempts/month
- · Order status, carrier and tracking
- · Replies based on the customer's message
- · Replies in 5 languages
- · Unlimited order lookups
- · Unlimited replies
Free audit
Done-for-you audit
Monitor
Monitor Plus
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCaseKit answers customer order questions from your Shopify admin. Give it an order number or the customer's email and paste what they wrote; it finds the order, reads the real fulfilment and tracking state from your store, picks the reply that matches, and writes it in the customer's language. Copy it into any inbox. An optional Chrome extension does the same automatically inside Gmail.
Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against.
- Finds the order from an order number or the customer's email address
- Picks the reply that matches the order's real fulfilment and tracking state
- Replies in English, French, Spanish, German or Italian, automatically
- Draft replies in Shopify admin, or use the optional Gmail extension
- Find refunds an agent promised that never reached the customer
- Catch refunds issued twice and amounts that differ from the promise
- Flag credits and discounts given outside your refund policy
- See the agent's exact words next to the order it was checked against
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CaseKit ‑Order support replies | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | CaseKit ‑Order support replies | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | CaseKit ‑Order support replies | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $500/month |
| Longest free trial | 30 days | Not listed |
| Plans listed | 2 | 4 |
Listing
| Measure | CaseKit ‑Order support replies | |
|---|---|---|
| Shopify category rank | #29 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 2, 2026 | Nov 9, 2026 |
| Languages | 1 | 1 |
| Developer | Casekit | AGUNA WELLNESS LTD |
FAQ
CaseKit ‑Order support replies and Recoup: common questions
- Is CaseKit ‑Order support replies or Recoup cheaper?
- Both list a free plan. Paid plans start at $19/month for CaseKit ‑Order support replies and $500/month for Recoup. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 15, 2026 for CaseKit ‑Order support replies, Nov 9, 2026 for Recoup; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 15, 2026 for CaseKit ‑Order support replies, Nov 9, 2026 for Recoup. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.