Carti: AI Shopping Assistant vs Serviceform
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Carti, Oct 14, 2026 for Serviceform.
The short answer
- Both list a free plan. Paid plans start at $49/month for Carti and $99/month for Serviceform.
- Serviceform lists 29 features Carti’s listing doesn’t mention, including Agent analytics, Announcement bar, Behavior tracking.
Head to head
- United States
- Australia
- Romania
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 5-minute setup. No code or credit card.
- · 50 AI conversations/month, free forever
- · Answers questions & tracks orders 24/7
- · Engages shoppers before they leave
- · Learns your products, policies & reviews
- · Recommends, upsells & adds to cart
Starter
- · 250 AI conversations/month (5x Free)
- · Chat + email support
- · Chat vs. non-chat conversion rates & AOV
- · Everything in Free, plus:
- · Includes a custom integration build
- · Keeps your all-time conversation history
Growth
- · 600 AI conversations/month (12x Free)
- · Early access to new features
- · Everything in Starter, plus:
- · Measures sales lift with holdout tests
- · Monthly sales report & recommendations
- · Priority chat + email support
Scale
- · 1,750 AI conversations/month (35x Free)
- · Done-for-you white-glove onboarding
- · Everything in Growth, plus:
- · Quarterly sales strategy review
- · Unlimited custom integration builds
- · Your own dedicated support channel
Free
Basic plan
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCarti is an AI shopping assistant that sells for you 24/7. It’s far more than a chatbot. Like an in-store AI sales assistant, it reaches out when a shopper hesitates, makes personalized recommendations, compares products, and adds them to cart in chat. It learns your catalog, policies, and reviews to answer questions and close sales, flagging anything it can’t answer so you only fill it in once.
Serviceform provides real-time assistance for shoppers by answering questions, showing similar products and recommendations, driving upsell and cross sell revenue with specialised widgets and capturing leads throughout the store. The AI Agent stays with the customer as they move between pages, keeping context and reducing drop-offs.
- Approach visitors before they bounce and nudge them toward conversion
- Highlight promotions, featured products, and sales campaigns to drive discovery
- Recommend cross-sells and upsells to drive greater order values
- Help shoppers find products faster using everyday language, not just keywords
- AI Agent that follows customers across pages to keep conversations active
- Upsell and cross sell products based on personalised recommendations
- Lead capture built into every conversation to build your contact list
- Customizable prompts and messages tailored to your store’s needs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | Carti |  Serviceform |
|---|---|---|
| Detected stores | 16 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Media | Not published |
| Top store countries | United States, Australia, Romania | Not published |
Reviews
| Measure | Carti | Serviceform |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 6 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Carti | Serviceform |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month(ahead) | $99/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Carti | Serviceform |
|---|---|---|
| Shopify category rank | #127(ahead) | #225 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 2, 2025 | Jan 23, 2026 |
| Languages | 1 | 10 |
| Developer | Carti | Serviceform |
FAQ
Carti and Serviceform: common questions
- Is Carti or Serviceform cheaper?
- Both list a free plan. Paid plans start at $49/month for Carti and $99/month for Serviceform. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Carti lists 4 the others don’t mention, such as Funnel performance, Recommendation performance, Review requests, Send transcript. Serviceform lists 29 the others don’t mention, such as Agent analytics, Announcement bar, Behavior tracking, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Carti, Oct 14, 2026 for Serviceform; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Carti, Oct 14, 2026 for Serviceform. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.