Cartfilo: AI Shopping Inbox vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Shopify Inbox.
The short answer
- Only Cartfilo lists a free plan.
- Shopify Inbox lists 9 features Cartfilo’s listing doesn’t mention, including Agent avatar, Customer insights, Discounts.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 30-day chat history
- · 50 AI messages/mo
- · 500 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Starter
- · 1,000 AI messages/mo
- · 5,000 staff replies/mo
- · 60-day chat history
- · Custom widget branding
- · Revenue dashboard
Growth
- · 20,000 staff replies/mo
- · 4,000 AI messages/mo
- · 90-day chat history
- · Custom widget branding
- · Revenue dashboard
Scale
- · 12,000 AI messages/mo
- · 180-day chat history
- · 60,000 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMany shoppers give up when they have to search or browse through a large catalog to find what they want. This app lets shoppers describe what they need in plain language, then searches your store's real product catalog and builds a cart from it automatically. Items are added through Shopify's own cart, so checkout stays unchanged.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- Builds a ready-to-buy cart from a shopper's own words, no browsing needed.
- Lets staff take over any chat live and reply straight from your admin.
- Answers order status and common questions automatically, any time of day.
- Matches shopper conversations to your existing Shopify customer records.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cartfilo |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 252,911 |
| Net store change, 28 days | 0 | +3,995 |
| Stores added, 28 days | Not enough data | 5,355 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Cartfilo | Shopify Inbox |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 5,821 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | 52% |
Pricing
| Measure | Cartfilo | Shopify Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Cartfilo | Shopify Inbox |
|---|---|---|
| Shopify category rank | #920 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 25, 2026 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | Cartfilo | Shopify |
FAQ
Cartfilo and Shopify Inbox: common questions
- Is Cartfilo or Shopify Inbox cheaper?
- Only Cartfilo lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cartfilo lists 3 the others don’t mention, such as AI chatbots, Instant answers, Rich text editor. Shopify Inbox lists 9 the others don’t mention, such as Agent avatar, Customer insights, Discounts, Email chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.