Captain Shipping Protection vs Guide Protection + Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- Captain Shipping Protection is detected on 19× as many Shopify stores as Guide Protection + Returns: 958 vs 50 as of Nov 9, 2026.
- On the Shopify App Store: Captain Shipping Protection 4.9 from 314 reviews and Guide Protection + Returns 4.8 from 55 reviews.
- Captain Shipping Protection lists 17 features Guide Protection + Returns’s listing doesn’t mention, including Auto opt-in, Bundles, Cart drawer.
Head to head
Add Revenue w/ Guide Shipping Insurance & Instant Resolves
- United States
- Australia
- Netherlands
- United States
- Australia
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
- · 24/7 live chat support
- · Auto-translate for multi-language stores
- · Claim portal with email updates
- · Compatible with all store themes
- · Flexible dynamic pricing
- · Fully customizable cart widget
Plus
- · Auto-translate for multi-language stores
- · Claim portal with email updates
- · Customizable cart & checkout widgets
- · Dedicated account manager
- · Flexible dynamic pricing
- · For Shopify Plus only
Free
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCaptain Shipping Protection is a custom order protection solution built for Shopify. Keep package protection premium collections, increase order profits, customize your claims policy—no need for a third-party shipping insurance provider. (We are not an insurance firm and do NOT underwrite plans) Upsell digital products as shipping protection, and secured shipping cart checkout including subscription.
Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience.
- Offset the cost of lost & damaged shipments with digital products cart upsell
- Offer shipping protection widget at checkout or via app blocks
- Keep all the shipping protection fees, and add profits when claims are low
- Route insurance protection fees back to you & increase your conversion rate
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Captain Shipping Protection |  Guide Protection + Returns |
|---|---|---|
| Detected stores | 958(ahead) | 50 |
| Net store change, 28 days | +9 | 0 |
| Stores added, 28 days | 36 | Not enough data |
| Big-brand share | 22% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Apparel & Accessories, Health & Beauty, Vehicles & Parts |
| Top store countries | United States, Australia, Netherlands | United States, Australia, Canada |
Reviews
| Measure | Captain Shipping Protection | Guide Protection + Returns |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 4.8 ★ |
| App Store reviews | 314(ahead) | 55 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | 24% | Not enough data |
Pricing
| Measure | Captain Shipping Protection | Guide Protection + Returns |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $11/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 1 |
Listing
| Measure | Captain Shipping Protection | Guide Protection + Returns |
|---|---|---|
| Shopify category rank | #34 | #56 |
| Shopify App Charts | #12 on Featured by Shopify in Upsell and cross-sell | #12 in Returns and exchanges |
| Built for Shopify | Yes | No |
| Launched | Aug 4, 2022 | Oct 14, 2020 |
| Languages | 12 | 1 |
| Developer | Captain Insure | Guide Inc |
FAQ
Captain Shipping Protection and Guide Protection + Returns: common questions
- Which is more popular, Captain Shipping Protection or Guide Protection + Returns?
- Captain Shipping Protection is detected on 19× as many Shopify stores as Guide Protection + Returns: 958 vs 50 as of Nov 9, 2026.
- Which has better reviews, Captain Shipping Protection or Guide Protection + Returns?
- On the Shopify App Store: Captain Shipping Protection 4.9 from 314 reviews and Guide Protection + Returns 4.8 from 55 reviews.
- What features does each app list that the other doesn’t?
- Captain Shipping Protection lists 17 the others don’t mention, such as Auto opt-in, Bundles, Cart drawer, Custom CSS. Guide Protection + Returns lists 8 the others don’t mention, such as Auto-handling, Claims dashboard, Claims portal, Click-through rates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.