Can I Help vs Convi: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Can I Help, Nov 12, 2026 for Convi.
The short answer
- Only Can I Help lists a free plan. Paid plans start at $59/month for Can I Help and $19/month for Convi.
- Convi lists 14 features Can I Help’s listing doesn’t mention, including Chat assignment, Chat buttons, Chat flows.
Head to head
- United Kingdom
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Helpdesk for chat & email tickets
- · No credit card required
- · Unlimited tickets and seats
- · Upgrade anytime to add AI
Starter
- · 1,000 AI credits/mo
- · AI agent assist for your team
- · AI chat & email responses
- · Test AI before going live
Growth
- · 3,000 AI credits/mo
- · AI agent assist for your team
- · AI answers customer phone calls
- · AI chat & email responses
- · Test AI before going live
Startup
- · 50 conversations every 30 days
- · AI chat, search and FAQs
- · Apply first: For eligible stores only
- · Handover to your team
- · Order tracking
- · Product recommendations
Starter
- · 100 conversations every 30 days
- · AI support by email
- · Everything in Startup, plus:
- · Lead capture synced to email marketing
- · Order cancellations, address changes
- · Remove Convi branding
Pro
- · 500 conversations every 30 days
- · AI on WhatsApp, Instagram, Messenger
- · Email from your own domain
- · Everything in Starter, plus:
- · Voice chats and photo questions
Premium
- · 2,000 conversations every 30 days
- · Everything in Pro, plus:
- · Public API access
- · Team members with roles
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCan I Help delivers 24/7 AI support that drives sales and resolves issues across chat, email, and phone. Your AI concierge answers customer phone calls, responds to emails, and chats with visitors on your website — all automatically. Get started free with a helpdesk to manage your tickets, then unlock AI-powered responses with credit-based plans starting at $59/mo.
The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized.
- Success-based: Value tied to AI successfully resolving issues!
- 24/7 support across chat, email, and phone with instant AI responses
- Product recommendations and order lookup to drive sales and conversions
- No-code platform to customize AI personality and teach workflows/policies
- Product Recommendations – Suggests relevant products based on customer needs
- Order Tracking – Real-time order tracking directly through chat
- Easy Shopify Integration – One-click setup to integrate seamlessly with Shopify
- AI-Powered Assistance – Automated responses to customer inquiries, 24/7
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Can I Help |  Convi |
|---|---|---|
| Detected stores | Not published | 174 |
| Net store change, 28 days | 0 | +1 |
| Stores added, 28 days | Not enough data | 3 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United Kingdom, United States, Australia |
Reviews
| Measure | Can I Help | Convi |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 13 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Can I Help | Convi |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $59/month | $19/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Can I Help | Convi |
|---|---|---|
| Shopify category rank | #166 | #35(ahead) |
| Shopify App Charts | Not on this week’s charts | #8 in Helpdesk |
| Built for Shopify | No | Yes |
| Launched | Dec 15, 2025 | Jun 26, 2025 |
| Languages | 1 | 1 |
| Developer | Can I Help | Convi |
FAQ
Can I Help and Convi: common questions
- Is Can I Help or Convi cheaper?
- Only Can I Help lists a free plan. Paid plans start at $59/month for Can I Help and $19/month for Convi. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Can I Help lists 12 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Email chat. Convi lists 14 the others don’t mention, such as Chat assignment, Chat buttons, Chat flows, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Can I Help, Nov 12, 2026 for Convi; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Can I Help, Nov 12, 2026 for Convi. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.