CallbackRequest vs Shopify Forms
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for Shopify Forms.
The short answer
- On the Shopify App Store: CallbackRequest 5.0 from 1 reviews and Shopify Forms 4.5 from 765 reviews.
- Only CallbackRequest lists a free plan.
- Shopify Forms lists 20 features CallbackRequest’s listing doesn’t mention, including Analytics, Automations, Consent collection.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Phone, SMS, and WhatsApp selection
- · Up to 10 leads per month
Basic
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Up to 20 leads per month
Professional
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Up to 100 leads per month
Enterprise
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Unlimited leads per month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCallbackRequest adds a highly customizable "Callback request" button to your product pages. Your customers can choose if they want to be contacted via phone, SMS, or WhatsApp. You can modify these contact options depending on your preferences. Select your own colors and labels to match your store's design.
Shopify Forms lets you easily add a form to your store, so you can convert visitors into leads and, eventually, sales. Create inline and pop-up forms to collect wholesale leads, subscriber signups, and essential business information. Add colors and images that match your store’s branding, incentivize with discounts, and translate your forms into different languages.
- Highly customizable - select your own colors and labels
- Available 24/7 - customers can request to be called back at any time
- GDPR-compliant - we display your privacy policy and a checkbox for EU customers
- No code necessary - you don't have to modify your store's theme files
- Capture leads with pop ups and in-line forms, and tag new customers
- Customize forms with text, images, metafields, discounts, and triggers
- Capture wholesale leads with customizable account request forms
- Boost conversions among 100M+ Shop users, automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CallbackRequest |  Shopify Forms |
|---|---|---|
| Detected stores | Not published | 97,718 |
| Net store change, 28 days | 0 | +2,006 |
| Stores added, 28 days | Not enough data | 3,390 |
| Big-brand share | Not enough data | 9% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | CallbackRequest | Shopify Forms |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 1 | 765(ahead) |
| New reviews, 28 days | 0 | 24(ahead) |
| Reviewers a year or more in | Not enough data | 21% |
Pricing
| Measure | CallbackRequest | Shopify Forms |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | CallbackRequest | Shopify Forms |
|---|---|---|
| Shopify category rank | #132 | #3 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 15, 2019 | Nov 1, 2022 |
| Languages | 1 | 20 |
| Developer | ShopFox | Shopify |
FAQ
CallbackRequest and Shopify Forms: common questions
- Is CallbackRequest or Shopify Forms cheaper?
- Only CallbackRequest lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, CallbackRequest or Shopify Forms?
- On the Shopify App Store: CallbackRequest 5.0 from 1 reviews and Shopify Forms 4.5 from 765 reviews.
- What features does each app list that the other doesn’t?
- CallbackRequest lists 4 the others don’t mention, such as Contacts, Pop-ups, SMS pop-ups, Wholesale. Shopify Forms lists 20 the others don’t mention, such as Analytics, Automations, Consent collection, Discounts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for Shopify Forms; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for Shopify Forms. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.