CallbackRequest vs AWIO Improved Contact Form
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for AWIO Improved Contact Form.
The short answer
- On the Shopify App Store: CallbackRequest 5.0 from 1 reviews and AWIO Improved Contact Form 4.7 from 62 reviews.
- Both list a free plan. Paid plans start at $9/month for CallbackRequest and $12/month for AWIO Improved Contact Form.
- AWIO Improved Contact Form lists 14 features CallbackRequest’s listing doesn’t mention, including Bookings, Conditional logic, Custom.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Phone, SMS, and WhatsApp selection
- · Up to 10 leads per month
Basic
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Up to 20 leads per month
Professional
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Up to 100 leads per month
Enterprise
- · Phone, SMS, and WhatsApp selection
- · Real-time SMS alerts
- · Unlimited leads per month
Basic
- · 3 published contact forms or widgets
Premium
- · 10 published widgets
- · 3rd-party integrations
- · Advanced triggers
- · Target widgets by page, referrer & more
Advanced
- · All Premium features included
- · Publish unlimited widgets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCallbackRequest adds a highly customizable "Callback request" button to your product pages. Your customers can choose if they want to be contacted via phone, SMS, or WhatsApp. You can modify these contact options depending on your preferences. Select your own colors and labels to match your store's design.
Improved Contact Form adds a floating "contact us" button to the corner of each page of your store. Visitor and customers can click it to contact you, and their message will be delivered to your email. Additional widget options to help boost engagement and purchases can be added to your shop in one click, including lead capture forms, promotional banners, coupon popups and social media buttons.
- Highly customizable - select your own colors and labels
- Available 24/7 - customers can request to be called back at any time
- GDPR-compliant - we display your privacy policy and a checkbox for EU customers
- No code necessary - you don't have to modify your store's theme files
- Adds a 'contact us' button to the corner of each page of your site.
- Creates a contact page you can link to from your navigation menus.
- Additional widgets can be installed with no code changes.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  CallbackRequest |  AWIO Improved Contact Form |
|---|---|---|
| Detected stores | Not published | 5,359 |
| Net store change, 28 days | 0 | −27 |
| Stores added, 28 days | Not enough data | 9 |
| Big-brand share | Not enough data | 15% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | CallbackRequest | AWIO Improved Contact Form |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.7 ★ |
| App Store reviews | 1 | 62(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | CallbackRequest | AWIO Improved Contact Form |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $12/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | CallbackRequest | AWIO Improved Contact Form |
|---|---|---|
| Shopify category rank | #132 | #42(ahead) |
| Shopify App Charts | Not on this week’s charts | #3 in Forms |
| Built for Shopify | No | No |
| Launched | Aug 15, 2019 | May 30, 2013 |
| Languages | 1 | 1 |
| Developer | ShopFox | Awio |
FAQ
CallbackRequest and AWIO Improved Contact Form: common questions
- Is CallbackRequest or AWIO Improved Contact Form cheaper?
- Both list a free plan. Paid plans start at $9/month for CallbackRequest and $12/month for AWIO Improved Contact Form. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, CallbackRequest or AWIO Improved Contact Form?
- On the Shopify App Store: CallbackRequest 5.0 from 1 reviews and AWIO Improved Contact Form 4.7 from 62 reviews.
- What features does each app list that the other doesn’t?
- CallbackRequest lists 2 the others don’t mention, such as Forms, SMS pop-ups. AWIO Improved Contact Form lists 14 the others don’t mention, such as Bookings, Conditional logic, Custom, Custom CSS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for AWIO Improved Contact Form; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for CallbackRequest, Nov 3, 2026 for AWIO Improved Contact Form. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.