Bugalou Live Chat & AI Chatbot vs Zellio: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Nov 13, 2026 for Zellio.
The short answer
- Only Bugalou Live Chat & AI Chatbot lists a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $19/month for Zellio.
- Bugalou Live Chat & AI Chatbot lists 10 features Zellio’s listing doesn’t mention, including Contact form, Escalation, Feedback surveys.
Head to head
Free
- · 1 announcement banner
- · 1 user
- · 50 conversations/month
- · Live chat on your store
- · Unlimited chat history
- · Unlimited contacts
Starter - 500
- · 500 or 1,500 conversations/month
- · Basic analytics
- · Everything in Free
- · Extra users available
- · Order automations via WhatsApp & email
- · Shopify orders in your inbox
Pro - 500
- · 500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Pro - 1500
- · 1,500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Starter
- · 1 integration of your choice
- · 1,000 conversations a month
- · 3 team members
- · 5,000 automation actions a month
- · Order lookup and tracking in chat
- · WhatsApp, Instagram, Facebook, TikTok
Growth
- · 20,000 automation actions a month
- · 3 integrations
- · 4 team members
- · 4,000 conversations a month
- · Broadcasts and WhatsApp templates
- · COD confirmation and cart recovery
Business
- · 10,000 conversations a month
- · 50,000 automation actions a month
- · 7 team members
- · API keys and outbound webhooks
- · Advanced analytics and audit log
- · All integrations
Scale
- · 2 accounts per channel
- · Custom automation built by our team
- · Custom onboarding and data migration
- · Dedicated account manager
- · Everything in Business
- · Unlimited automation actions (fair use)
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBugalou brings live chat on your store, WhatsApp, email, Instagram and Messenger together in one inbox. Customers ask where their order is and the AI assistant answers right away with live order status and tracking from your Shopify store, day and night. Your team takes over whenever a customer needs a person, with the order details right next to the conversation.
Zellio puts WhatsApp, Instagram, Messenger, TikTok, email and website chat in one inbox, with the customer's Shopify orders next to every chat. Zee, our AI agent, answers stock, price and order-status questions with your live store data, in Arabic, Franco and English. When it is not sure, it hands the chat to your team.
- Automatic order tracking - Customers can track their Shopify orders directly
- AI chatbot - Automated responses to common questions about orders, shipping
- Multi-channel inbox - Manage all customer conversations from one central
- AI agent answers stock, price and order questions with live Shopify data
- Confirm COD orders on WhatsApp and tag them in Shopify before you ship
- Recover abandoned carts with WhatsApp reminders and track recovered sales
- One inbox for WhatsApp, Instagram, Messenger, TikTok, email and web chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bugalou Live Chat & AI Chatbot | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Bugalou Live Chat & AI Chatbot | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bugalou Live Chat & AI Chatbot | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Bugalou Live Chat & AI Chatbot | |
|---|---|---|
| Shopify category rank | #189 | Not enough data |
| Shopify App Charts | #9 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 11, 2026 | May 8, 2026 |
| Languages | 1 | 2 |
| Developer | GNL-Commerce | ConstSolutions |
FAQ
Bugalou Live Chat & AI Chatbot and Zellio: common questions
- Is Bugalou Live Chat & AI Chatbot or Zellio cheaper?
- Only Bugalou Live Chat & AI Chatbot lists a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $19/month for Zellio. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bugalou Live Chat & AI Chatbot lists 10 the others don’t mention, such as Contact form, Escalation, Feedback surveys, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Nov 13, 2026 for Zellio; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Nov 13, 2026 for Zellio. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.