Bugalou Live Chat & AI Chatbot vs RepairTracker: Repair Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for RepairTracker.
The short answer
- Both list a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for RepairTracker.
- Bugalou Live Chat & AI Chatbot lists 18 features RepairTracker’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 announcement banner
- · 1 user
- · 50 conversations/month
- · Live chat on your store
- · Unlimited chat history
- · Unlimited contacts
Starter - 500
- · 500 or 1,500 conversations/month
- · Basic analytics
- · Everything in Free
- · Extra users available
- · Order automations via WhatsApp & email
- · Shopify orders in your inbox
Pro - 500
- · 500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Pro - 1500
- · 1,500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Free
- · Automatic customer status emails
- · Custom statuses and workflow
- · Printable repair orders
- · Repair photos, parts, and labor
- · Status lookup on your storefront
- · Technician assignment and workload
Pro
- · Draft order invoices
- · Estimates customers approve online
- · Everything in Free + unlimited tickets
- · Online repair request form
- · POS intake, deposits, and payments
- · Parts linked to your Shopify products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBugalou brings live chat on your store, WhatsApp, email, Instagram and Messenger together in one inbox. Customers ask where their order is and the AI assistant answers right away with live order status and tracking from your Shopify store, day and night. Your team takes over whenever a customer needs a person, with the order details right next to the conversation.
Stop tracking repairs on paper and spreadsheets. RepairTracker puts every job in your Shopify admin: check items in at the counter, at your POS, or through a form on your store. Customers approve estimates online, get email updates, and check status on your own site. Technicians sign in with a PIN at the bench.
- Automatic order tracking - Customers can track their Shopify orders directly
- AI chatbot - Automated responses to common questions about orders, shipping
- Multi-channel inbox - Manage all customer conversations from one central
- Customer-facing portal for status lookup and new repair submissions.
- Configurable status workflow with customer emails on every stage.
- Parts tracking that optionally syncs stock levels with Shopify inventory.
- Attach intake and post-repair photos to document every repair.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bugalou Live Chat & AI Chatbot |  RepairTracker |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Bugalou Live Chat & AI Chatbot | RepairTracker |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bugalou Live Chat & AI Chatbot | RepairTracker |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 12 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Bugalou Live Chat & AI Chatbot | RepairTracker |
|---|---|---|
| Shopify category rank | #187 | #24 |
| Shopify App Charts | #9 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 11, 2026 | May 20, 2026 |
| Languages | 1 | 8 |
| Developer | GNL-Commerce | Takame Studio, LLC |
FAQ
Bugalou Live Chat & AI Chatbot and RepairTracker: common questions
- Is Bugalou Live Chat & AI Chatbot or RepairTracker cheaper?
- Both list a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for RepairTracker. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bugalou Live Chat & AI Chatbot lists 18 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for RepairTracker; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for RepairTracker. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.