Bugalou Live Chat & AI Chatbot vs OrderWise AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 13, 2026 for OrderWise AI.
The short answer
- Only Bugalou Live Chat & AI Chatbot lists a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for OrderWise AI.
- Bugalou Live Chat & AI Chatbot lists 22 features OrderWise AI’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Free
- · 1 announcement banner
- · 1 user
- · 50 conversations/month
- · Live chat on your store
- · Unlimited chat history
- · Unlimited contacts
Starter - 500
- · 500 or 1,500 conversations/month
- · Basic analytics
- · Everything in Free
- · Extra users available
- · Order automations via WhatsApp & email
- · Shopify orders in your inbox
Pro - 500
- · 500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Pro - 1500
- · 1,500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Starter
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBugalou brings live chat on your store, WhatsApp, email, Instagram and Messenger together in one inbox. Customers ask where their order is and the AI assistant answers right away with live order status and tracking from your Shopify store, day and night. Your team takes over whenever a customer needs a person, with the order details right next to the conversation.
OrderWise AI is an intelligent customer support chatbot that automatically resolves order-related questions using real-time data from your Shopify store. OrderWise matches customers to their orders instantly — by email or login — so customers never have to search for an order number.
- Automatic order tracking - Customers can track their Shopify orders directly
- AI chatbot - Automated responses to common questions about orders, shipping
- Multi-channel inbox - Manage all customer conversations from one central
- Handles order, tracking, and refund questions automatically
- Knows order status, tracking & refunds — no order number needed
- Installs in 2 minutes, works immediately, no code required
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bugalou Live Chat & AI Chatbot |  OrderWise AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Bugalou Live Chat & AI Chatbot | OrderWise AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bugalou Live Chat & AI Chatbot | OrderWise AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 1 |
Listing
| Measure | Bugalou Live Chat & AI Chatbot | OrderWise AI |
|---|---|---|
| Shopify category rank | #187(ahead) | #252 |
| Shopify App Charts | #9 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 11, 2026 | May 20, 2026 |
| Languages | 1 | 1 |
| Developer | GNL-Commerce | OrderWise |
FAQ
Bugalou Live Chat & AI Chatbot and OrderWise AI: common questions
- Is Bugalou Live Chat & AI Chatbot or OrderWise AI cheaper?
- Only Bugalou Live Chat & AI Chatbot lists a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for OrderWise AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bugalou Live Chat & AI Chatbot lists 22 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 13, 2026 for OrderWise AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 13, 2026 for OrderWise AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.