Botwala vs Support Board ‑ Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Support Board 4.1 from 2 reviews.
- Only Botwala lists a free plan. Paid plans start at $29/month for Botwala and $5/month for Support Board.
- Support Board lists 9 features Botwala’s listing doesn’t mention, including Agent analytics, Behavior tracking, Customer insights.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Starter
Pro
Business
Free
5000 messages
7000 messages
10000 messages
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Automate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Support Board |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botwala | Support Board |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.1 ★ |
| App Store reviews | 3(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Botwala | Support Board |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month | $5/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Botwala | Support Board |
|---|---|---|
| Shopify category rank | #304(ahead) | #405 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Nov 26, 2024 |
| Languages | 4 | 48 |
| Developer | Botwala | Schiocco LTD |
FAQ
Botwala and Support Board: common questions
- Is Botwala or Support Board cheaper?
- Only Botwala lists a free plan. Paid plans start at $29/month for Botwala and $5/month for Support Board. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Botwala or Support Board?
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Support Board 4.1 from 2 reviews.
- What features does each app list that the other doesn’t?
- Botwala lists 7 the others don’t mention, such as Cross-sell, Discounts, FAQs, Greetings. Support Board lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Customer insights, File upload. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.