Botwala vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Botwala, Nov 4, 2026 for Shopify Inbox.
The short answer
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Shopify Inbox 4.5 from 5,817 reviews.
- Only Botwala lists a free plan.
- Botwala lists 6 features Shopify Inbox’s listing doesn’t mention, including AI chatbots, Chat flows, Cross-sell.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
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Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 221,931 |
| Net store change, 28 days | 0 | +4,173 |
| Stores added, 28 days | Not enough data | 5,773 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Botwala | Shopify Inbox |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 3 | 5,817(ahead) |
| New reviews, 28 days | Not enough data | 10 |
| Reviewers a year or more in | Not enough data | 53% |
Pricing
| Measure | Botwala | Shopify Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Botwala | Shopify Inbox |
|---|---|---|
| Shopify category rank | #304 | #3(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Aug 14, 2019 |
| Languages | 4 | 20 |
| Developer | Botwala | Shopify |
FAQ
Botwala and Shopify Inbox: common questions
- Is Botwala or Shopify Inbox cheaper?
- Only Botwala lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Botwala or Shopify Inbox?
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Shopify Inbox 4.5 from 5,817 reviews.
- What features does each app list that the other doesn’t?
- Botwala lists 6 the others don’t mention, such as AI chatbots, Chat flows, Cross-sell, Emojis and stickers. Shopify Inbox lists 2 the others don’t mention, such as Customer insights, File upload. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Botwala, Nov 4, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Botwala, Nov 4, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.