Botwala vs Kamli: AI chatbot + Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Kamli 5.0 from 1 reviews.
- Only Botwala lists a free plan. Paid plans start at $29/month for Botwala and $19.99/month for Kamli.
- Kamli lists 5 features Botwala’s listing doesn’t mention, including Agent analytics, Behavior tracking, Customer insights.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Starter
Pro
Business
Basic
- · 250K AI tokens included monthly
- · 500 AI chatbot conversations per month
- · Author up to 50 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Professional
- · 1.5M AI tokens included monthly
- · 2K AI chatbot conversations per month
- · Author up to 200 custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Enterprise
- · 10K AI chatbot conversations per month
- · 5M AI tokens included monthly
- · Author up to 1k custom FAQs
- · Fully branded storefront chat widget
- · Human Live Chat Conversation Inbox
- · Priority email support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
AI chatbot, live chat solution for Shopify stores. Deliver 24/7 customer support and customer service with AI-powered conversations, FAQ automation, order tracking, helpdesk management, ticket automation, and help center support.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- 24/7 AI chat assistant trained on your products, FAQs and policies
- Embedded FAQ accordion block for product, collection and home pages
- Live merchant inbox with one-click human handover and chat history
- Replies in your brand voice across 25+ languages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Kamli |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botwala | Kamli |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Botwala and Kamli: common questions
- Is Botwala or Kamli cheaper?
- Only Botwala lists a free plan. Paid plans start at $29/month for Botwala and $19.99/month for Kamli. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Botwala or Kamli?
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Kamli 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Botwala lists 4 the others don’t mention, such as Discounts, Email chat, Emojis and stickers, Push notifications. Kamli lists 5 the others don’t mention, such as Agent analytics, Behavior tracking, Customer insights, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.