Botwala vs Kaily AI Shopping Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Botwala, Oct 14, 2026 for Kaily AI Shopping Assistant.
The short answer
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $29/month for Botwala and $39/month for Kaily AI Shopping Assistant.
- Botwala lists 4 features Kaily AI Shopping Assistant’s listing doesn’t mention, including Email chat, Emojis and stickers, Push notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Starter
Pro
Business
Free
- · 1 AI agent
- · 10 Crawl Pages Limit Per Website
- · 500 Message Credits
- · 500,000 Datasource Characters
Growth
- · 1 AI Agent
- · 5,000 Message Credits
- · 500 Crawl Pages Limit Per Website
- · 6,000,000 Datasource Characters
- · 90 Days Conversation History
Business
- · 1000 Crawl Pages Limit Per Website
- · 180 Days Conversation History
- · 2 AI Agents
- · 20,000 Message Credits
- · 25,000,000 Datasource Characters
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Kaily helps merchants automate every customer conversation, from product discovery to post-purchase support.Convert more visitors with abandoned cart recovery, order tracking, return management, instant customer support and AI-powered product recommendations.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- AI shopping agent: answer product questions and recommend items automatically 24
- Smart automation: handle order issues, returns, and refunds without manual work
- Store sync: trained on your catalog, policies, and orders for accurate responses
- Unified inbox: manage all conversations with customer details and AI insights in
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Kaily AI Shopping Assistant |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botwala | Kaily AI Shopping Assistant |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Botwala | Kaily AI Shopping Assistant |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | Botwala | Kaily AI Shopping Assistant |
|---|---|---|
| Shopify category rank | #304(ahead) | #314 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Jun 23, 2026 |
| Languages | 4 | 1 |
| Developer | Botwala | Shopsense Retail Technologies Limited |
FAQ
Botwala and Kaily AI Shopping Assistant: common questions
- Is Botwala or Kaily AI Shopping Assistant cheaper?
- Both list a free plan. Paid plans start at $29/month for Botwala and $39/month for Kaily AI Shopping Assistant. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Botwala or Kaily AI Shopping Assistant?
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Kaily AI Shopping Assistant 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Botwala lists 4 the others don’t mention, such as Email chat, Emojis and stickers, Push notifications, Tagging. Kaily AI Shopping Assistant lists 4 the others don’t mention, such as Cart recovery, COD verification, Shipping alerts, Surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Botwala, Oct 14, 2026 for Kaily AI Shopping Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Botwala, Oct 14, 2026 for Kaily AI Shopping Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.